Care Coordinator

Sword Health

20d•$39,900 - $62,700•Remote

About The Position

Sword Health is a pioneering digital healthcare company working to relieve the millions of people suffering from musculoskeletal pain. Our groundbreaking solution pairs licensed physical therapists with an artificial intelligence powered digital therapist to help people overcome chronic and post-surgical pain faster and more cost-effectively than anything out there. AI Proficiency at Sword Health AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work. Explorer (Level 1) — Uses AI daily to boost personal productivity Builder (Level 2) — Creates workflows and tools that elevate the whole team Integrator (Level 3) — Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

Requirements

Bachelor’s degree OR 2+ years of relevant experience in a customer service-based environment.
1+ years of experience in Customer Service, Technical Support, Call Center, or Health Tech Company.
Basic proficiency with AI applications and tools.
Familiarity with incorporating AI tools into daily workflows.
Proficiency in Google Workspace (Docs, Sheets, Slides).
Ability to multitask efficiently, including listening, talking, and typing simultaneously in a fast-paced setting.
Exceptional written and verbal communication skills, with a proven ability to engage effectively with stakeholders at all organizational levels.
Empathetic, critical thinker capable of thriving under pressure and navigating complex customer scenarios.
High level of personal accountability, resourcefulness, and a strong commitment to delivering high-quality work.
Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.

Nice To Haves

A background in healthcare or customer service is preferred.

Responsibilities

Provide exceptional member support across sms, email, and phone, delivering compassionate, solution-focused care that ensures every member feels heard and supported, contributing to our mission of delivering high-quality AI Care to our members.
Work closely alongside our clinical teams to coordinate continuous care, ensuring member inquiries and progress are seamlessly managed between clinical guidance and operational support.
Utilize internal dashboards, AI tools, and workflows to answer member questions accurately, troubleshoot technology/device issues, and resolve member challenges efficiently.
Establish human connections with members, and provide personalized support across their participation in Sword's AI Care programs.