Care Coordinator (Medical Receptionist/PSR)

Confluent Health • Medford Township, NJ

1d • Onsite

About The Position

Strive Physical Therapy, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our Medford team! This role involves managing front desk operations, patient check-in/check-out, appointment scheduling, referral coordination, insurance verification, payment collection, and maintaining accurate patient records in the EMR system. The position requires excellent customer service skills, adherence to HIPAA compliance, and fostering a welcoming healthcare environment.

Requirements

• High School Diploma/GED required
• Basic office and customer service skills

Nice To Haves

• Previous experience in a similar role desired but not required

Responsibilities

• Managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service.
• Verifying insurance coverage, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care.
• Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation.
• Answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment.

Benefits

• Structured training, hands on learning and mentorship, and ongoing support to help you grow both personally and professionally
• A focus to create a diverse, equitable, and inclusive workplace culture
• Generous Paid Time Off
• Industry-leading Medical, Dental, Vision, LTD insurances
• 401(k) Employer Matching
• Family Building and Parental Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED