Care Coordinator (CDR)

Possibilities • Cedar City, UT

7d • $60,000 - $63,000 • Onsite

About The Position

At Possibilities, we’re redefining what ABA therapy can look and feel like for our learners, their families, and our team. We are growing at a healthy, exciting pace and are looking for employees who are passionate about helping others, inspired by meaningful progress, and energized by building something special. Founded on the belief that every child and young adult can succeed with the right tools, Possibilities exists to help learners and their loved ones imagine new opportunities through compassionate, individualized care. We do ABA differently, guided by values of hope, community, empowerment, and growth that shape everything we do. The Care Coordinator serves as a primary point of contact and advocate for families throughout their treatment journey. This role provides continuity of support by developing strong, trusted relationships with families and helping them navigate the service-delivery process from start to finish. As a key resource for families, the Care Coordinator provides information, coordinates resources, addresses questions and concerns, and helps identify solutions as needs arise. They serve as a central point of communication for scheduling needs, service adjustments, requests, and other matters that may impact the family’s experience. The Care Coordinator works collaboratively with families, clinical teams, and operational staff to facilitate clear communication and timely resolution of needs. Above all, this role is responsible for helping ensure that each family feels heard, informed, prioritized, and supported throughout every stage of their experience with Possibilities.

Requirements

• A high school diploma is required.
• Ability to maintain a consistent Monday–Friday schedule of 8:30 a.m.–4:30 p.m., with flexibility to adjust working hours, including weekends, during scheduled term transitions to support increased scheduling and service coordination needs.
• Strong computer proficiency and demonstrated ability to effectively navigate multiple systems and technology platforms, including Google Workspace, Lumary, HiRasmus, and Paycom.
• Strong teamwork and collaboration skills, with the ability to work effectively alongside the Regional Director, Clinical Directors, and other team members.
• Demonstrated ability to manage multiple competing priorities, adapt to changing needs, communicate proactively, and maintain a positive and solution-focused approach in a fast-paced environment.

Nice To Haves

• A bachelor’s degree is preferred.
• Experience working with children and individuals with Autism Spectrum Disorder is preferred.
• Experience working with clients in a medical or therapeutic setting is highly preferred.

Responsibilities

• Conducting parent orientations, scheduling initial ABA assessments and treatment plan reviews, and coordinating with families to develop a treatment schedule and begin ABA services.
• Responding to calls, texts, and emails from learners regarding schedule changes, questions, requests, etc.
• Communicating with the treatment team to pass on feedback, needs, preferences, cancellations, staff changes, etc. to improve learner experience.
• Creating and entering treatment schedules that fulfill learners’ recommended hours and maximize staff availability.
• Making ongoing schedule adjustments (canceling, rescheduling, reassigning, etc.) to accommodate changes in availability, time-off requests, cancellations, etc.
• Responding to calls, texts, or emails from staff regarding scheduling changes.
• Monitoring client attendance, charging applicable fees, and updating practice systems accordingly.
• Documenting family contact in the learners’ contact log.
• Uploading client documents into the system and supporting them with intake paperwork.
• Organizing the client file so that documents are easily located.
• Managing a list of clients and updating notes and status in the tracker.
• Completing monthly check-in survey forms and sending follow-up emails as needed.
• Researching and providing resources to families.
• Attend monthly team meetings.
• Actively participate in company chat groups, including those with learners present.
• Complete RBT training for basic understanding of ABA.

Benefits

• Opportunities for career growth and advancement
• Generous paid time off (PTO) to support work-life balance
• Ongoing employee recognition and rewards programs
• Wide variety of health insurance plans to choose from with company contribution
• Access to an Employee Assistance Program (EAP) for additional support
• Voluntary benefits to fit your needs, including: Dental, Vision, Short-term disability, Basic Life Insurance, Voluntary Life Insurance, and AD&D, Accident Insurance, Pet Insurance
• Discounted mobile phone plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED