Care Coordinator (Remote)

Morgan Stephens • Rockville, MD

20h • $20 - $23 • Remote

About The Position

A leading managed care organization is seeking a compassionate and detail-oriented Care Coordinator to join its Care Management team. This fully remote role supports members with chronic and complex health needs by helping them access healthcare services, coordinating appointments, and assisting nurses and care managers with care plan follow-up. The Care Coordinator conducts telephonic outreach, gathers health and social information, assists with appointment scheduling and service coordination, and provides ongoing follow-up support to members and their families. This role plays an important part in helping members understand their healthcare benefits and ensuring they receive the appropriate services and support. This position is ideal for experienced CNAs, LNAs, CHHAs, CMAs, or Medical Assistants who are interested in transitioning into care coordination, case management support, or managed care operations while maintaining meaningful interaction with patients and families.

Requirements

• Active certification or credential as one of the following: Certified Nursing Assistant (CNA) Licensed Nursing Assistant (LNA) Certified Home Health Aide (CHHA) Certified Medical Assistant (CMA) Medical Assistant
• Minimum 1 year of experience in healthcare such as home health, long-term care, physician offices, hospitals, or community-based care
• Strong verbal communication skills with a professional and empathetic phone presence
• Comfortable working in electronic documentation systems and basic Microsoft Office tools
• Ability to work independently in a remote environment while managing multiple tasks

Nice To Haves

• Previous experience in care coordination, case management support, or member services
• Experience working with Medicaid, Medicare, or managed care populations
• Familiarity supporting members with chronic conditions such as diabetes, COPD, heart disease, or mobility limitations
• Background working with vulnerable or underserved populations

Responsibilities

• Conduct outbound and inbound telephonic outreach to members, caregivers, and providers to confirm appointments, review service needs, and support adherence to care plans
• Support nurses and care managers by gathering member updates, verifying services and authorizations, and documenting interactions in electronic systems
• Assist with scheduling and coordination of medical appointments, home health services, and community-based resources
• Perform follow-up calls after hospital discharges, emergency visits, or major medical events to ensure members receive appropriate services
• Identify barriers to care such as transportation, housing instability, or access to services and escalate concerns to nursing or social work staff
• Educate members and families on health plan benefits, covered services, wellness programs, and preventive care resources
• Maintain accurate, timely documentation of all member interactions in accordance with HIPAA and organizational policies
• Collaborate with an interdisciplinary care team including nurses, social workers, and care management staff to ensure coordinated member support

Benefits

• Competitive hourly pay of $20-$23/hr
• Fully remote position within the Eastern Time Zone
• Opportunity for long-term growth into care management, utilization support, or clinical coordination roles
• Flexible remote work environment
• Collaborative, mission-driven team focused on improving healthcare access and outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed