Care Coordinator (Medical Receptionist/PSR)

Elite Physical Therapy • Pineville, KY

2d • Onsite

About The Position

Elite Physical Therapy, a member of the Confluent Health family, is looking for a Part Time Front Desk Medical Receptionist to join our Pineville team! This role is responsible for creating a welcoming and professional first impression for patients, visitors, and referral sources, managing front desk operations, and ensuring smooth patient flow. The position involves handling patient check-in/check-out, scheduling, insurance verification, phone calls, and collecting payments while upholding HIPAA standards.

Requirements

• High School Diploma or GED
• Strong communication, organization, multitasking, and follow-up skills
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team

Nice To Haves

• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED