Care Coordinator - Brooklyn - Cobble Hill
About The Position
Bond Vet is looking for a compassionate Care Coordinator to join their team. This role provides an amazing experience to both clients and pets, serving as the first and last touchpoint. The Care Coordinator will use hospitality and tact to ensure clients are welcomed, comfortable, and supported throughout their time at the clinic. Bond Vet is building the next generation of veterinary clinics and this role is important in shaping the future of the combined organization. Bond Vet and Small Door Veterinary merged in July 2026 to create a more connected, accessible, and compassionate veterinary care experience across routine, primary, and urgent care. The combined organization will operate over 55 clinics in major Northeast, Mid-Atlantic, and Midwest markets, serving over half a million pets.
Requirements
- 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
- Strong verbal and written communication skills with a warm, professional demeanor
- Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
- Comfortable learning and navigating multiple computer systems and technology platforms
- Passion for delivering outstanding client experiences and working collaboratively as part of a team
- Independent, unrestricted authorization to work in the U.S. for any employer.
Nice To Haves
- Veterinary industry experience preferred
- Prior experience in veterinary medicine or animal care is preferred
Responsibilities
- Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
- Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
- Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
- Maintain organized, clean, and well-stocked client-facing spaces
- Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
- Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
- Assist with administrative and operational tasks as needed to support the hospital team
Benefits
- Competitive Pay: $17-$22/hour
- Team-Based Profit Sharing Bonus
- Medical, Dental & Vision Plans
- $0 healthcare for qualified individuals
- Mental health support programs
- 401(k) with partial employer match
- Paid Parental Leave
- Commuter Benefits
- Pet Bereavement Leave
- Up to 100% Tuition Reimbursement for team members pursuing LVT/CVT
- Schedules released at least one month in advance
- Flexible Scheduling Options
- In-Clinic Pet Care Discount
- Generous Employee Referral Bonus (up to $8,000)
- Stocked Pantries: Snacks, drinks, and essentials always available
- Weekend Team Lunch: Free lunch provided for clinic teams on weekends.
- Stocked Bathrooms: Thoughtful essentials like pads, tampons, deodorant, hair ties, and other toiletries available
- Bond Swag Credit: Credit to the Bond swag shop
- Pet & Chosen Family Bereavement Leave
- Leadership That Sets Us Apart: Our leaders are hands-on, supportive, and invested in your growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
