Care Coordinator - Queens - Bayside

Bond Vet•Brooklyn, NY

7d•Onsite

About The Position

Bond Vet is looking for a compassionate Care Coordinator to join their team. This role provides an amazing experience to both clients and pets, serving as the first and last touchpoint. The Care Coordinator will use hospitality and tact to ensure clients are welcomed, comfortable, and supported throughout their time at the clinic. Bond Vet is building the next generation of veterinary clinics and this role is important in shaping the future of the combined organization.

Requirements

1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
Strong verbal and written communication skills with a warm, professional demeanor
Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
Comfortable learning and navigating multiple computer systems and technology platforms
Passion for delivering outstanding client experiences and working collaboratively as part of a team
Independent, unrestricted authorization to work in the U.S. for any employer
Bond Vet does not sponsor employment-based visas for this role and cannot facilitate F-1 visa STEM OPT for this position.

Nice To Haves

Veterinary industry experience preferred
Prior experience in veterinary medicine or animal care is preferred

Responsibilities

Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
Maintain organized, clean, and well-stocked client-facing spaces
Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
Assist with administrative and operational tasks as needed to support the hospital team