Care Coordinator

EmpowerMe Wellness • DeLand, FL

3h • Onsite

About The Position

EmpowerMe Wellness is a tech-enabled, multidisciplinary healthcare organization dedicated to improving the lives of seniors. The company enriches senior living communities nationwide through a fully integrated healthcare model, offering on-site care coordination, therapy, and pharmacy services. Headquartered in St. Louis, Missouri, EmpowerMe Wellness has over 3,500 team members focused on driving positive outcomes for older adults. As a Care Coordinator, you will collaborate closely with the Area Director of Operations, providing administrative oversight within communities. Your role involves optimizing therapists’ schedules, assisting with caseload building, performing resident intakes, conducting care coordination touchpoints, and leading wellness trainings. This ensures consistent and comprehensive interaction with residents, families, and staff. The ideal candidate is highly organized, detail-oriented, and skilled at multitasking to enhance operational effectiveness and quality of care within the community.

Requirements

• Certification in healthcare, business administration, or related field
• Proven experience in administrative and operational roles, including managing schedules, handling correspondence, and maintaining records
• Experience in a customer-facing role, with a focus on providing exceptional service to residents and their families
• Exceptional communication and interpersonal skills
• Passion to work with older adults while providing the best care possible
• Ability to work well with others and take direction from management
• Passion for achieving results through self-motivation, initiative, and proactive orientation
• Sense of professional curiosity, desire to learn new things, and to find/recommend solutions to problems
• Ability to remain calm in stressful situations
• Be flexible
• Work well with many interruptions
• Exceptional multi-tasking skills
• Respect for the principles of patient/resident rights and confidentiality
• Proficiency in Internet browsers (e.g., Chrome, Edge)
• Advanced knowledge of Microsoft Office programs, including Outlook, Excel, and Word
• Physical ability to lift/move 20lbs
• Ability to maintain a stationary position
• Ability to move freely
• Ability to operate equipment
• Ability to ascend/descend freely
• Ability to position self to reach equipment above or below average standing height
• Ability to communicate with employees throughout the organization
• Ability to talk or hear
• Ability to stand
• Ability to sit
• Ability to stoop
• Ability to walk
• Ability to use hands and fingers to handle or feel
• Ability to reach with hands and arms
• Specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Ability to travel and commute between multiple assigned locations within the designated service area as needed to perform job responsibilities

Nice To Haves

• Two years of relevant experience in a senior living setting
• Solid understanding of wellness offerings, physical, occupational, and speech therapy for seniors, as well as a general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care

Responsibilities

• Assist in building caseload by interacting directly with senior living community residents to proactively identify therapy needs and promote care coordination services
• Communicate needs to Clinic Director and/or ADO to initiate screenings
• Have an on-site presence in communities to build relationships with team members, residents, and community partners
• Support Clinic Directors to drive completion of intake process for new residents, including gathering necessary documentation, information and obtaining consent from resident or Power of Attorney (POA)
• Assist in scheduling of evaluations and assessments by clinical staff
• Assist in obtaining orders and other required documents from providers
• Provide care coordination services through touchpoint visits
• Perform health screenings under the supervision of licensed therapists, in accordance with federal, state, and local statutes
• Conduct wellness classes, educational events, and personal fitness training
• Assist Clinic Directors in coordinating therapists’ weekly schedules to optimize efficiency
• Support onboarding of new team members
• Serve as an interim Clinic Director to cover for PTO or opening positions
• Support orientation of new team members
• Review operational reports and act on closing gaps in care coverage
• Send weekly census spreadsheets to Executive Director, Director of Wellness, Clinic Director and ADO
• Assist with weekly billing closeouts
• Coordinate with ADO to order supplies as requested
• Assist in completion of tasks
• Comply with HIPPA and PHI guidelines and always protects confidentiality
• Communicate professionally and clearly and maintain a good working relationship with physicians, care staff, and interdisciplinary teams
• Demonstrate flexibility to ensure patient/community needs are being met
• Perform other duties as assigned that are consistent with qualifications, professional practices, and ethical standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees