Care Coordinator

Pomelo Care

38d • $19 - $24 • Remote

About The Position

Pomelo Care is seeking a Care Coordinator to support the clinical practice's efficiency by owning key operational and administrative processes. This role involves working closely with clinical staff to provide care navigation support for patients, monitoring the member support phone line, completing eligibility checks, managing patient scheduling, and handling referrals to the health plan's Case Management team. The Care Coordinator will also collaborate with the Market Operations Lead to develop new workflows and perform other assigned responsibilities.

Requirements

• 4+ years healthcare administration experience, ideally having worked within virtual care
• Familiarity with SDOH platforms and referrals
• Results-oriented operator who moves fast
• Meticulous attention to detail
• Goes the extra mile for patients
• Comfort with ambiguity
• Ability to work cross-functionally with clinicians
• Passionate about maternal and child health

Responsibilities

• Work closely with clinical staff to provide care navigation support for patients who need help finding providers in their network and/or being connected to other care or social services such as housing, transportation, WIC and SNAP.
• Monitor our member support phone line and answer any questions that patients call in with.
• Complete eligibility checks for new and existing patients and own the patient offboarding process.
• Own patient scheduling, including patient prioritization, appointment reminders and provider schedule optimization.
• Manage referrals to health plan’s Case Management team.
• Collaborate with Market Operations Lead to develop new workflows focused on improving care coordinator efficiency.
• Other responsibilities as assigned.

Benefits

• Comprehensive Health, Dental, and Vision coverage for employees and their families
• High deductible Health Plans with Health Savings Account (HSA) options
• Flexible Spending Account (FSA)
• Equity grant participation
• 401(k) program
• Competitive vacation policy
• 16 weeks paid parental leave
• Fully remote work flexibility (within the US)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed