Care Coordinator

StoryPoint•Clinton Township, MI

23d•Onsite

About The Position

The Care Coordinator is responsible for providing and coordinating resident care to ensure quality care is delivered. This role also involves providing care team leadership. The position requires the individual to be responsible for the safety of residents in the case of emergency, serve as a 'go-to' resource person for team members, and participate in the orientation and training for care team members. The Care Coordinator fosters a positive work environment and provides strong support for developing skills with other care team members. They review, update, and provide resident care as outlined in resident service plans, perform rounds with physicians, and communicate new orders to staff and family as required. This role also assists with schedule coverage needs, answers resident call signals, administers/passes medications, reviews and processes physician orders using eMAR, and assists with resident evaluations. The Care Coordinator conducts departmental reviews/audits and provides results to the Director of Resident Care. They ensure adequate medication and supply inventory, observe and report non-emergent resident behavior and condition changes, and complete daily charting, documentation, and reporting. Participation in or leading activities as planned by Life Enrichment is also a key function, along with assisting and reminding residents to participate in activities. The role requires compliance with infection control, safety, emergency, and confidentiality policies and procedures, and participation in the on-call rotation as assigned. The Care Coordinator promotes positive relationships with residents, staff, and visitors, remains awake and alert while on duty, and performs any other duties as requested within the scope of responsibility and requirements of the job. The company values include living and working each day with purpose, accepting accountability, embracing lifelong learning, promoting mutual respect, displaying transparency, appreciating diversity, practicing forgiveness, and being thankful.

Requirements

High school diploma/GED.
Successful completion of Care Specialist I and II curriculum within 90 days of hire.
At least 6 months of recent experience as a Care Specialist or equivalent experience.
CPR/First Aid certification or obtain within thirty (30) days of hire.
Demonstrable knowledge and experience using Microsoft Office in a Windows environment.
Capacity to master company specific software.
Ability to multi-task, prioritize and work with minimal supervision.
Effective oral and written communication skills.
Professional telephone etiquette and customer service skills.
Superior communication and interpersonal skills.
Communicate in a respectful and professional manner with residents, families, co-workers and leadership staff at the community.
Developed organizational skills.
Ability to problem solve and demonstrate good judgement.
Team oriented self-starter with demonstrated ability to accept direction and work well with supervisor.
Promote teamwork by working with coworkers in a positive and cooperative manner.
Ability to maintain a high level of confidentiality.

Responsibilities

Provide and coordinate resident care to ensure quality care is delivered.
Provide care team leadership.
Be responsible for the safety of residents in the case of emergency.
Serve as 'go-to' resource person for team members.
Participate with orientation and training for care team members.
Foster positive work environment and strong support for developing skills with other care team members.
Review, update and provide resident care as outlined in resident service plans.
Perform rounds with physicians and communicate new orders to staff and family as required.
Assist with schedule coverage needs as necessary.
Answer resident call signals, as well as door and safety alarms promptly.
Administer/pass medications to residents according to physician orders and policies.
Review and process physician orders utilizing eMAR in conjunction with pharmacy support.
Assist with resident evaluations.
Conduct departmental reviews/audits and provide results to Director of Resident Care.
Assure adequate medication and supply inventory for residents.
Observe and report non-emergent resident behavior and condition changes to Director of Resident Care.
Complete daily charting, documentation, and reporting as required.
Participate in or lead activities as planned by Life Enrichment.
Assist and remind residents to participate in activities.
Follow and comply with infection control, safety, emergency and confidentiality policies and procedures.
Participate in the on-call rotation as assigned.
Promote positive relationships with residents, staff and visitors.
Remain awake and alert while on duty.
Perform any other duties as requested within the scope of responsibility and requirements of the job.