Care Coordinator

Pomelo Care

10d•$40,000 - $50,000•Remote

About The Position

Pomelo Care is the national leader in evidence-based healthcare for women and children. We deliver personalized, high-quality clinical interventions from reproductive care and pregnancy, infant care and pediatrics, to hormonal health through perimenopause and menopause, with long-term preventive care and condition management. Our model delivers 24/7 multispecialty care to address the medical, behavioral, and social factors that most significantly impact outcomes for women and children. We partner with payers, employers, and providers to expand access to quality healthcare across the system. Role Description Your North Star: Support the Pomelo clinical practice's efficiency by owning key operational & administrative processes. Your key responsibilities will include:

Requirements

4+ years healthcare administration experience, ideally having worked within virtual care
Familiarity with SDOH platforms and referrals
Results-oriented operator who moves fast
Meticulous attention to detail
Goes the extra mile for patients
Comfort with ambiguity
Ability to work cross-functionally with clinicians
Passionate about maternal and child health

Responsibilities

Work closely with clinical staff to provide care navigation support for patients who need help finding providers in their network and/or being connected to other care or social services such as housing, transportation, WIC and SNAP
Monitor our member support phone line and answer any questions that patients call in with
Complete eligibility checks for new and existing patients and own the patient offboarding process
Own patient scheduling, including patient prioritization, appointment reminders and provider schedule optimization
Manage referrals to health plan’s Case Management team
Collaborate with Market Operations Lead to develop new workflows focused on improving care coordinator efficiency
Other responsibilities as assigned