Care Coordinator

Acentra Health, LLC•UNAVAILABLE, Oregon

7d•Remote

About The Position

Acentra Health is looking for a Care Coordinator to join our growing team. This role provides field care coordination outreach activities to support care management program delivery to plan Enrollees to support healthy lifestyle choices & to reduce short and long term effects of chronic illnesses.

Requirements

Associate’s degree in health-related field and/or medical assistant training
4+ years of experience in care coordination (field environment preferred)
2+ years of experience in clinical environment, preferably in field delivery
Strong written and verbal communication skills
Strong field and telephonic interviewing skills
Strong computer skills, e.g. care management applications, Internet/Web, Microsoft Office (Word, Excel, Access)
Strong prioritization and organizational skills
Ability to demonstrate purposeful and outcomes directed critical thinking within daily operational activities
Ability to receive verbal and written feedback in a professional manner and implement performance and productivity improvements as needed
Ability to interpret real-time and historical information to inform delivery on overall accountabilities

Nice To Haves

1+ years of telephonic outreach or call center experience
Bilingual in Spanish strongly preferred
Public sector experience, e.g. Commercial / Medicare / Medicaid
Knowledge of principles, ethics, and precepts of care management service delivery
Knowledge of customer service principles
Knowledge of medical terminology
Knowledge of regulatory and accreditation standards

Responsibilities

Responsible for inbound and outbound calls
Ensures the responsible delivery of comprehensive services to enrollees.
Conducts general assessments for supervisor/lead interpretation/evaluation and assignment to case manager / health coach based on results.
Participates in the interdisciplinary case reviews for collaborative assessment and coordination planning to ensure quality care.
Proactively engages in delivery of quality management program activities that are the direct responsibility of the Health Services team. Assists in the achievement and ongoing maintenance of accreditations for defined programs.
Assists Lead, Supervisor and/or Manager in ensuring achievement of contractual financial obligations, including service delivery in a cost effective and efficient manner and through support of budgetary adherence by reporting accurate and timely work hours and expenses incurred during course of position duties.
Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.