Care Coordinator - Alexandria

Bond Vet•Alexandria, VA

41d•Onsite

About The Position

Bond Vet is building the next generation of veterinary clinics from the ground up and is looking for a compassionate Care Coordinator to join their team. The Care Coordinators provide an amazing experience to both clients and pets when they visit the clinics for care. They are the first and last touchpoint for patients, using hospitality and tact to ensure clients are welcomed, comfortable, and supported throughout their time at the locations. This is a full-time (40 hrs/week) position with a rotating schedule of four 10-hour shifts per week.

Requirements

At least 1 year of experience in customer service, hospitality, or client facing receptionist positions
Excellent written and verbal communication skills
High attention to detail and ability to multitask with accuracy and efficiency
A high comfort level typing and utilizing multiple computer systems
Independent unrestricted valid authorization to work in the U.S. for any employer and accept new employment for this position.

Nice To Haves

Experience in the veterinary industry preferred
Prior experience in veterinary practices or animal care is a plus

Responsibilities

Greet pet parents and their four-legged friends and ensure a smooth check in and check out experience
Manage the schedule of daily appointments and walk-ins
Take and make calls and communicate via email to other Vet Practices and clients as necessary
Keep our common areas clean and well stocked
Provide a high level of hospitality for our pet parents, answer questions and provide information and education as needed
Perform other duties as assigned by your team leaders