Care Coordinator - Adult SMI Outpatient Services

HHC•Indianapolis, IN

1d•Onsite

About The Position

The Adult Outpatient Program (AOP) at Sandra Eskenazi Mental Health Center provides ongoing, community‑based treatment and support for adults living with serious mental illness (SMI) and, in many cases, co‑occurring substance use disorders (SUD). The program emphasizes recovery‑oriented, person‑centered care focused on helping individuals build skills, maintain stability, and remain engaged in treatment over time. Clients served in AOP often require consistent coordination across behavioral health, medical, and community systems. This role supports individuals with complex needs who benefit most from continuity of care, strong therapeutic relationships, and long‑term engagement rather than short‑term or crisis‑only services.

Requirements

Bachelor’s degree required
If incumbent holds a bachelor’s of social work degree, incumbent must also possess a current, unencumbered Licensed Bachelor’s Social Worker license in the State of Indiana
Valid Indiana driver’s license and driving record that meets Eskenazi Health’s driving policy requirements
Basic knowledge of behavioral health
Basic knowledge of substance use disorder and/or co-occurring disorders
Basic knowledge of medical terminology
Knowledge of client rights and responsibilities
Must meet all population-specific competencies for role and service area
Basic computer skills
Crisis intervention skills
Strong interpersonal skills
Ability to teach a skill based upon person-centered learning needs and learning styles
Ability to be both clear and concise in written and verbal communications
Ability to work cooperatively in a multidisciplinary team
Ability to think critically and problem-solve efficiently
Ability to provide hands-on client care
Ability to perform safety interventions including physical safety interventions required for service area

Nice To Haves

Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing

Responsibilities

Provides skills training and development to clients in group and individual settings as guided by medical necessity outlined in the person-centered treatment plan.
In collaboration with the treatment team, the Care Coordinator conducts necessary client assessments as well as revises treatment plans.
Provides crisis management and emergency interventions including but not limited to cardiopulmonary resuscitation and approved area-specific crisis intervention techniques.
Reports to treatment team in staffing including but not limited to successes and challenges, assessment of client progress, barriers to success, any level of care changes, etc.
Meets the agency’s standard of providing the appropriate service at the right time, right place, and right frequency as determined by the client’s level of need.
Meets the agency’s standard of timely completion of all documentation including interpreting and applying service and billing procedures according to client needs as well as completing billing according to guidelines for timeliness and accuracy.
Establishes and maintains a safe environment at all times through on-going assessment of milieu/appointment environment and intervenes as indicated in person-centered treatment plan as well as by nursing or physician order.
Provides case management including working with family, significant others and community supports to assist clients in meeting goals.
Meets agency requirements for continuing education.
May provide transportation in company provided vehicle and/or personal vehicle as directed by treatment team and guided by medical necessity; maintains a copy of Eskenazi Health’s vehicle-related accident reporting procedures in vehicle.