Care Coordinator - Fluent in Spanish

Empowered Services•Tualatin, OR

16h•$25•Hybrid

About The Position

Empowered Services is seeking a Care Coordinator to provide person-centered support to individuals with intellectual and developmental disabilities. This blended role involves administrative duties such as communication, documentation, service coordination, and provider support, alongside working scheduled Direct Support Professional (DSP) hours to maintain a connection with direct services. The Care Coordinator will assist with existing caseloads by checking in with customers and providers, facilitating meet-and-greets, updating support documents, and ensuring service consistency. This position is ideal for individuals with experience in DSP, caregiving, care coordination, case management support, or customer service who are looking to take on more responsibility.

Requirements

Strong written and verbal communication skills.
Ability to document clearly, professionally, and accurately.
Ability to manage multiple tasks and follow-up items.
Ability to remain calm and solution-focused during sensitive situations.
Comfort using phones, email, text communication, documentation systems, and basic computer programs.
Reliable transportation and ability to travel locally as needed.
Ability to provide direct support services as part of the role.
Commitment to person-centered support for individuals with intellectual and developmental disabilities.
Fluency in Spanish.

Nice To Haves

Experience as a DSP, caregiver, coordinator, case management assistant, or similar role.
Experience supporting individuals with intellectual and developmental disabilities.
Experience communicating with families, guardians, Services Coordinators, Personal Agents, case managers, or provider agencies.
Experience completing service notes, progress updates, reports, protocols, or support plans.
Knowledge of Oregon IDD services, counties, brokerages, or in-home and community-based supports.

Responsibilities

Coordinate Customer and Provider Support: Conduct regular check-ins with assigned customers and providers, respond to communications promptly, follow up on concerns and service changes, assist with customer and provider matching, coordinate meet-and-greets, and identify service gaps.
Maintain Documentation and Support Plans: Document interactions, maintain accurate customer and provider information, collect monthly updates, assist with reports and action plans, obtain necessary approvals, and send documents to relevant parties.
Support and Train Providers: Train providers on customer-specific needs, answer questions, coach on professional conduct, and communicate provider concerns to supervisors.
Problem-Solve and Escalate Concerns: Respond to concerns calmly, gather information, document issues, support respectful communication, and escalate serious concerns to leadership.
Provide Direct Support: Work assigned DSP shifts, support customers with daily living tasks and community participation, follow customer-specific protocols, complete service documentation, and promote customer dignity, choice, safety, independence, and community inclusion.