Care Coordinator - Davita IKC

DaVita • Milwaukee, MN

1d • Remote

About The Position

It takes a village to care for our patients, and as a Care Coordinator (CC) , you’ll be at the heart of that Village. You’ll be a key player on our care team, helping some of our most complex patients navigate their chronic conditions while ensuring they receive the highest quality care . You’ll work closely with Nurse Practitioners and RN Case Managers to coordinate care, facilitate resources, and keep the patient journey moving smoothly. Reporting to the Manager/Supervisor, this role will coordinate with providers and Integrated Care Nurses to provide ongoing support and communication to Chronic Kidney Disease (CKD) and/or End Stage Renal Disease (ESRD) patients. The Care Coordinator, Expert acts as a single point of contact to coordinate resources for DaVita IKC patients. This role acts as a team lead, is proficient at advanced escalations, acts as a resource to other teammates and peers and applies advanced critical thinking.

Requirements

• High school diploma or GED required
• 2+ years of experience in a professional office environment
• Ability to handle confidential information with discretion and sound judgment
• Strong verbal communication skills
• Proficiency in Microsoft Office, Excel, and Outlook
• Prior experience with Electronic Medical Records preferred
• Commitment to service excellence and patient satisfaction
• Ability to work autonomously while collaborating effectively with the team
• Home workspace must provide a quiet, private environment with reliable high-speed internet

Nice To Haves

• 1–3 years clinical medical office experience
• CNA or MA experience is a plus
• Experience coordinating care (referrals, care management, etc.)
• Familiarity navigating insurance payers
• Experience in direct patient care or support
• Prior medical office environment experience

Responsibilities

• Performs outbound calls and responds to inbound calls from members, providers, and Village resources.
• Under guidance of Manager, completes non-clinical pathways & screenings; escalates to Integrated Care Nurse as needed.
• Helps members access eligible resources/programs and assists with the referral process and provider appointments on behalf of the DaVita IKC members
• Acts as a subject matter advisor to Teammates on navigating the member’s eligible health plan programs and other resources
• Other duties as assigned, such as mentoring/training new hires, leading special projects (e.g. process improvement), covering for TMs on PTO, and providing additional coaching to TMs as needed

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, Headspace ® , backup child and elder care, maternity/paternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED