Care Coordinator (Medical Receptionist/PSR)

Confluent Health•Fayetteville, NC

5d•Onsite

About The Position

Front Desk Medical Receptionist | Full Time | Fayetteville, North Carolina 28304 BreakThrough Physical Therapy, a member of the Confluent Health family, is seeking a friendly, organized, and patient-focused Front Desk Medical Receptionist (Front Office Assistant) to support our Raleigh clinic. This role is perfect for someone who enjoys working with people and thrives in a fast-paced healthcare environment!

Requirements

High School Diploma or GED
Strong communication, organization, multitasking, and follow-up skills
Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism
A calm, patient-centered approach with strong attention to detail and a willingness to help the team

Nice To Haves

Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting preferred but not required.

Responsibilities

Create a welcoming, professional first impression for patients, visitors, and referral sources
Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation