Care Coordinator (Hybrid/Remote)

Boston Health Care for the Homeless Program•Boston, MA

2d•Hybrid

About The Position

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens. From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Requirements

Experience in case management or human services is preferred
Computer skills: Experience with electronic medical record documentation and navigation
Proficient with Microsoft Excel Spreadsheets, entering narrative and other data into a database, the use of the Internet to conduct information searches
Bilingual English-Spanish preferred
Strong problem solving and communication skills (written and oral)
Excellent customer service skills and the ability to communicate professionally with employees and patients both on the phone, in person, and in writing
Efficient, organized, detail oriented, and able to complete tasks in time sensitive manner
Self-directed with the ability to work both independently and as part of a team
Ability to triage patients’ needs and creatively address problems as they arise

Nice To Haves

Bachelor's degree preferred

Responsibilities

Collaborate with members of One Care team, as well as primary care teams, to support panel of medically intensive patients with complex health related social needs
Engage One Care patients in services through telephonic and face to face outreach, working on-site 3 full days/week with the option for 2 days' work remote work after orientation is completed
Maintain daily communication with Managed Care Organization (MCO) via web portal and phone, as needed
Assist with the housing process and stability resources for patients experiencing homelessness or housing instability
Conduct outreach to shelters and patients’ homes to maintain a connection to care
Assist nurse care managers and medical teams with arranging patient appointments for services, accompanying patients to those appointments, if needed, and other related activities
Performs referrals and service authorizations for OneCare patients
Remains flexible in duties as role expands