Care Coordinator

Center For Mental Health•Great Falls, MT

8d•Hybrid

About The Position

This is a full-time, non-exempt position funded by the CCBHC grant, ending September 29th, 2027. The Care Coordinator will build rapport and engage effectively with individuals from diverse backgrounds using a warm, compassionate, and person-centered approach. This role requires strong interpersonal and communication skills to establish trusting relationships, provide exceptional customer service, and maintain professionalism in a fast-paced behavioral health environment. The Care Coordinator is responsible for client access to care triage, screening, and scheduling into services. They will ensure client care is coordinated between the client and all healthcare providers, collaborating with local agencies for continuity of care. This role also ensures clients have access to needed services during transitions between levels of care, provides education and communication about physical and behavioral health status, and develops strategies with clients to achieve their healthcare goals. The Care Coordinator will provide encouragement and support to help clients overcome difficulties in managing their health, remove barriers, and achieve optimal health outcomes. They will assist with internal and external warm hand-offs, enter specific CCBHC data into electronic health records and other databases, and track/report client outcomes. Documentation must be completed as required and maintained in accordance with Many Rivers policies. Effective communication with supervisors, therapists, medical providers, and other team members is crucial for quality continuity of care. Participation in in-service trainings, completion of assigned trainings, and attendance at required meetings are also part of the role.

Requirements

Bachelor’s degree in human services field and considerable knowledge of the principles, methods, and skills needed to effectively perform care coordination duties.
Other education and experience may be considered equivalent to four years.
Must have excellent computer skills such as Excel, Internet, Teams, Outlook, and Word.
Travel required.
Must have vehicle, valid driver’s license, and current vehicle insurance.
May transport clients.
Must pass Background Checks and Motor Vehicle Record Checks.

Nice To Haves

Familiarity with mental health, substance use and medical diagnoses as well as medications is preferred.

Responsibilities

Completes client access to care triage, screening and scheduling into services.
Ensures client care is coordinated between the client and all healthcare providers; continuous collaboration with local agencies to establish continuity of care for the clients.
Ensures client’s access to needed services during transitions between levels of care.
Provides education, reinforcement, and regular communication with clients about their physical and behavioral health status.
Develops strategies with clients so they can reach their health care goals.
Provides encouragement and support to clients to assist them in solving difficulties they have managing and improving their health by removing barriers, allowing clients to achieve optimal health outcomes.
Assists with both internal and external warm hand-offs.
Enters CCBHC data specific information into electronic health record and other databases.
Track and report client outcomes based on various measurements and screening tools.
Completes documentation as required and appropriately maintain all required paperwork in accordance with Many Rivers policies.
Communicate effectively with supervisors, therapists, medical providers, and other team members to provide quality continuity of care for the clients.
Participate in in-service trainings, complete all assigned trainings & attend required meetings as directed by immediate Supervisor or Director.