Patient Care Coordinator
About The Position
Exceptional Outcomes Start Here! Join a Team Where Your Work Matters. At Platinum Home Health Services, we’ve built something special. A Medicare 5-Star Rated agency and a Cleveland Top Workplace where exceptional patient care and employee success go hand in hand. We're looking for a Care Coordinator who thrives in a fast-paced environment, enjoys building relationships, and takes pride in making sure every patient receives the care they need at the right time. As one of the first people our patients and referral partners interact with, you'll play an essential role in creating a positive experience while coordinating care that truly makes a difference. If you're highly organized, love solving problems, and enjoy being part of a supportive team that celebrates success, Platinum Home Health Services is the place for you.
Requirements
- High school diploma or equivalent preferred.
- One to two years of healthcare intake, scheduling, care coordination, or administrative experience preferred.
- Strong organizational and multitasking skills.
- Excellent communication and customer service abilities.
- Proficiency with Microsoft Office (Outlook, Teams, Word, Excel, and PowerPoint).
- Comfortable learning electronic medical record (EMR) systems.
- Ability to prioritize competing responsibilities while maintaining attention to detail.
- Passion for helping others and supporting exceptional patient care.
Responsibilities
- Receive and process referrals from hospitals, physicians, facilities, and community partners.
- Verify patient demographics, insurance coverage, authorizations, physician orders, and required documentation.
- Coordinate Start of Care visits within required time frames.
- Communicate with patients and families regarding services, scheduling, and expectations.
- Collaborate with nurses, therapists, scheduling, billing, physicians, and referral sources to ensure seamless care coordination.
- Maintain accurate documentation within the electronic medical record (EMR).
- Monitor referral progress and proactively resolve barriers to timely admission.
- Assist with scheduling adjustments and coordination across clinical disciplines.
- Maintain compliance with HIPAA, Medicare, Medicaid, and agency policies.
- Provide exceptional customer service while creating a welcoming experience for every patient and referral source.
Benefits
- Competitive compensation
- Flexible scheduling
- Comprehensive Health Insurance
- Dental & Vision Insurance
- Free Access to Telehealth Services for All Employees
- 401(k) with Employer Match
- Supportive clinical leadership
- Opportunities for professional growth and advancement
- A collaborative, team-oriented culture
- Meaningful one-on-one patient care
- The opportunity to grow personally, professionally, and financially
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
