Care Coordinator- PICU/TICU

Texas Children's Medical Center•Houston, TX

8h•Onsite

About The Position

We are searching for a Care Coordinator – someone utilizing a collaborative approach to assess, plan, implement, monitor and evaluate the options and services required to meet an individual's health needs. Provides comprehensive on-going case management services to patients by coordinating and managing care of patients to meet multiple service needs across the continuum of care. Someone to ensure optimal patient outcomes that address quality, service, customer satisfaction and cost effectiveness. This care coordinator will partner with the physician to establish care and allocate resources associated with the patient's risk assessment and assist the patient/patient's family in coping with illness by optimizing the patient's/family's self-care abilities and supporting their consumer rights.

Requirements

Bachelor’s degree in nursing or an associate's in nursing with enrollment in a BSN program
Current RN Licensure by the Texas Board of Nurses or Nursing licensure compact
BLS from AHA
3yrs of nursing experience in an acute care setting
Knowledge and Skills: The skill and proficiency in applying highly technical principles, concepts and technique central to the nursing profession in the care coordination process and including all patients and specifically those identified with complex medical conditions
The ability to comprehensively assess member/family medical needs, formulate a plan to help the member/family to meet these needs and provide ongoing evaluation and monitoring of those activities, education to members, families, providers and staff
Customer service skills, advanced communication and interpersonal skills with all levels of internal and external customers to includes medical staff, patients and families, clinical personnel, support and technical staff, outside agencies, and members of the community

Nice To Haves

experience in community health, complex pediatric patient care, home care, case management, managed care, or utilization review highly preferred

Responsibilities

Assesses, develops, implements and monitors a comprehensive plan of care through an interdisciplinary team process in conjunction with the patient/family in internal and external settings
Reviews clinical documentation and collaborates with medical and nursing staff to ensure smooth facilitation of level of care and patient placement
Identifies actual and potential problems and discusses with the multi-disciplinary team to facilitate interventions to mitigate barriers to successfully implementing plan of care
Serves as content expert related to level of care and maintains open communication with the care team to support appropriate utilization of resources
Appropriately screens patient for level of care and ensures clinical information in the medical record accurately reflects the level of care requested
Coordinates timely transition of information to unit Care Coordinator to support effective revenue cycle process
Completes visits with patient across the continuum of care as indicated
Participates in the orientation and training of new department members
Identifies and monitors quality improvement opportunities along the continuum of care
Identifies and reports quality of care, safety and quality of services issues and refer to appropriate Quality Management staff.
Solves problems, identifies appropriate resources, adapt to ongoing change, and handle conflict management with a professional and supportive attitude
Uses positive and effective interpersonal skills when dealing with patients/families, visitors, peers, and other health care team members