Care Coordinator - Davita IKC - Salt Lake City

DAVITA•Taylorsville, UT

10d•$18 - $23•Hybrid

About The Position

Join DaVita Integrated Kidney Care (IKC) as a Care Coordinator. As a Care Coordinator (CC), you’ll be a key player on our care team, helping some of our most complex patients navigate their chronic conditions while ensuring they receive the highest quality care. You’ll work closely with Nurse Practitioners and RN Case Managers to coordinate care, facilitate resources, and keep the patient journey moving smoothly. This position will initially start as primarily remote. Over time, it will transition to a hybrid role requiring travel into the field approximately days 1-3 days per week within the assigned territory, with additional travel as needed to support business and patient needs. Field responsibilities include nephrology partner meetings, patient visits, and other care coordination activities. Candidates must have a dedicated, quiet, and private workspace with reliable high-speed internet service. A wired Ethernet connection may be required to ensure optimal performance of company systems and applications.

Requirements

High school diploma or GED required
2+ years of experience in a professional office environment
Ability to handle confidential information with discretion and sound judgment
Strong verbal communication skills
Proficiency in Microsoft Office, Excel, and Outlook
Proficiency with electronic medical records (EMR/EHR)
Excellent interpersonal and communication skills with the ability to educate patients and families during stressful situations.
Strong organizational and time-management skills with the ability to prioritize multiple urgent referrals.
Commitment to service excellence and patient satisfaction
Ability to work autonomously while collaborating effectively with the team
Home workspace must provide a quiet, private environment with reliable high-speed internet

Nice To Haves

1–3 years clinical medical office experience
CNA or MA experience is a plus
Experience coordinating care (referrals, care management, etc.)
Experience working in a hospital, dialysis clinic, physician office, health system, or other healthcare setting.
Familiarity of medical insurance, including commercial insurance, Medicare, Medicaid, and authorization/eligibility processes and payors.
Experience coordinating patient referrals, transitions of care, or discharge planning.
Experience in direct patient care or support
Prior medical office environment experience

Responsibilities

Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
Communicate directly with patients in a timely and professional manner
Maintain accurate, complete, and confidential documentation
Demonstrate exceptional two-way communication, both oral and written
Act in alignment with DaVita’s mission and values to deliver high-quality patient care