Care Coordinator, KFB

JEWISH COMMUNITY SERVICES OF SOUTH FLORIDA INC•North Miami Beach, FL

3d•Onsite

About The Position

The Care Coordinator supports client services and daily operations of the Kosher Food Bank by providing intake, screening, care coordination, referrals, education, monitoring, and ongoing support. The role connects clients to food resources, health services, and social supports to improve stability and well-being. This position requires the ability to assess client needs using a clinical-informed approach, identify risk factors, and support appropriate referrals and interventions. The Care Coordinator plays a central role in food bank operations, including client intake and renewals, coordination of food distribution, volunteer support, and data tracking. Responsibilities include administering food security surveys, identifying higher-risk participants, and connecting clients to appropriate services. The position requires regular interaction with clients and volunteers in a fast-paced, community-based environment and the ability to exercise sound judgment in supporting client needs and service planning.

Requirements

Bachelor’s degree in social work, psychology, human services, or related field
Minimum of 2 years of relevant experience
Background or training in social work, behavioral health, public health, or a related field with experience in client assessment and care coordination
Strong organizational and communication skills
Strong computer skills and experience with data systems
Valid driver’s license and reliable transportation required
Ability to assess client needs using a clinical-informed approach, identify risk factors, and support appropriate referrals and interventions
Ability to exercise sound judgment in supporting client needs and service planning
Ability to attend and work from start to end, JCS' Milk and Honey, Matzah Mitzvah and other similar events, which are typically held on Sundays and/or evenings
Required to submit to a level II background screening through the DCF Clearinghouse

Nice To Haves

Experience with food banks or food-insecure populations
Knowledge of Kashrut and Jewish Community resources
Bilingual (English/Spanish)

Responsibilities

Manage an assigned caseload of food bank clients and maintain ongoing contact
Conduct client intake, eligibility screenings, and basic needs assessments, applying a clinical-informed approach to identify risk factors and service needs.
Administer Food Security Surveys and track client needs
Identify higher-risk clients and prioritize follow-up and referrals
Provide referrals to internal JCS programs and external community resources
Track referral outcomes and maintain follow-up contact
Maintain accurate client records in electronic data management systems (i.e. SoxBox)
Coordinate client appointments and manage daily intake schedules
Support weekly food distribution, including coordination and client flow
Assist with inventory coordination and communication with program staff
Welcome and assist clients and visitors; respond to inquiries and phone calls
Assist in volunteer coordination including scheduling, training, and supervision
Support outreach, community engagement, and program participation efforts
Assist with data tracking, reporting, and program statistics
Support mitzvah projects, food drives, and special events
Participate in community events, including evenings and Sundays as needed
Participate in meetings, supervision, and required trainings
Complete an average of 15–25 client intakes and renewals per week, depending on program volume
Ensure 100% of client documentation is entered accurately into SoxBox within 48–72 hours
Conduct follow-up with 100% of identified high-risk clients within two weeks of identification
Make 10–20 referrals per month and achieves a 40–60% successful connection rate to services
Achieve a 95–100% completion rate for required Food Security Surveys administered biannually
Submit all assigned reports on time and consistently maintain accurate client data in required systems