Copy of Care Coordinator

Allpro Staffnet•Togus, ME

1d•Onsite

About The Position

Care Coordinator Job Description We are currently seeking a Care Coordinator to join our team in an in-office role. This position is ideal for someone who is organized, compassionate, and experienced in VA, Private Pay, Long Term Care, or Medicaid home care scheduling and caregiver recruitment. This is a position that will be performed in office. Remote or hybrid work schedules may be utilized depending upon the needs of Allpro Staffnet, LLC Pay depending on experience Position Summary The Care Coordinator plays a key role in supporting our clients and caregivers by managing schedules, coordinating services, and recruiting caregivers to meet staffing needs. This position requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.

Requirements

High School Diploma or GED required
Homecare scheduling and recruiting experience required
Experience with AxisCare or similar scheduling software required
Strong organizational skills and attention to detail
Ability to prioritize and manage multiple tasks efficiently
Excellent written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Teams)
Ability to adapt to new tasks and changing priorities
Compassionate, dependable, and a team-oriented self-starter

Nice To Haves

Experienced in VA, Private Pay, Long Term Care, or Medicaid home care scheduling and caregiver recruitment.

Responsibilities

Accept new referrals and enter client demographics, service authorizations, and care needs into scheduling software
Document all client and caregiver interactions in the AxisCare system
Contact new clients within 24 hours of referral and new staff within one week
Coordinate daily caregiver staffing to maximize authorized service hours and meet agency KPI metrics
Maintain timely communication with the Operations Manager, Caregivers, VA staff, and Clients regarding schedule changes, critical incidents, or changes in condition
Ensure services align with care plans, urgent requests, and service agreements
Recruit, interview, and hire caregivers to support assigned caseload needs
Attend job fairs and assist with local recruitment efforts as needed
Perform other duties as assigned
Maintain a minimum of 90% compliance score in each EVV system as required by MCO.
Monitor Electronic Visit Verification (EVV) compliance through scheduling and visit oversight systems, including AxisCare and any state-mandated portals
Review and correct visit exceptions, failed visits, overlaps, missed clocks, and documentation issues daily.
Assist caregivers with clock-in/clock-out troubleshooting and EVV compliance education.
Verify visit information and escalate unresolved compliance concerns appropriately.
Ensure manual visit confirmations and required documentation are completed timely.
Maintain accurate service documentation and scheduling notes for audit readiness.