Care Coordinator, Safety Net (Nashville, TN)

Mental Health Cooperative•Nashville, TN

About The Position

The Care Coordinator provides care coordination to consumers receiving Safety Net services at Mental Health Cooperative. The role supports people with serious mental illness and poverty by coordinating psychiatric care, connecting consumers with community resources, advocating for their needs, and assisting with Safety Net coverage and entitlements. The coordinator may respond to urgent or crisis needs with support from clinic and crisis services, and may provide transportation to appointments. The position involves coordination with consumers, families, friends, agency staff, Safety Net nurses and providers, and community contacts. The role requires timely and accurate assessments, service plans, progress notes, and other Safety Net documentation. Care coordinators are expected to meet agency productivity standards, maintain consumer records, participate in team meetings, assist other care managers, and represent the agency professionally. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Mileage reimbursement is available. The work may include in-home and community visits and occasional lifting of up to 15 pounds.

Requirements

Bachelor’s degree in counseling, psychology, social work, or another health-related or behavioral health field.
Candidates with a bachelor’s degree in criminal justice must have 15 college-level semester hours of behavioral health coursework.
Valid Tennessee driver’s license.
Acceptable Motor Vehicle Report (MVR).
Acceptable criminal background investigation.
Personal automobile insurance.
Ability to work with consumers in home and community settings when necessary.
Strong organization and time-management skills, including timely completion of assessments, service plans, and progress notes.
Professionalism, dependability, honesty, integrity, trustworthiness, flexibility, and strong follow-through.
Approachability, engagement skills, crisis-management skills, and ability to give and accept feedback.
Ability to work with other departments and communicate effectively with consumers, families, colleagues, and community contacts.
Understanding, empathy, patience, good listening skills, and tolerance for working through barriers.
Team-oriented approach and commitment to recovery-focused, individualized services.

Nice To Haves

Behavioral health experience; additional incentive pay is available for this experience.
Language skills; additional incentive pay is available for language skills.

Responsibilities

Continually assess consumers’ mental health treatment needs.
Assist with referrals and linkage to community resources, and advocate for consumers as needed.
Ensure consumers’ psychiatric needs are planned for and coordinated.
Educate consumers and/or involved collateral contacts about psychiatric diagnoses and appropriate treatment options.
Respond to urgent or crisis consumer needs as appropriate to the position, with assistance from clinic and crisis services.
Involve family members and friends to help consumers obtain Safety Net services.
Coordinate efforts with staff, the Safety Net nurse, and providers.
Assist consumers with applying for entitlements as needed.
Complete and maintain Safety Net documentation and keep consumer records updated with current address and coverage information.
Assist consumers with transportation to and from Safety Net appointments.
Assist consumers with Safety Net coverage applications and renewal requirements.
Treat consumers and coworkers with respect and develop community relations through prompt follow-through.
Meet productivity standards established by agency policies and procedures.
Attend and participate in team meetings and assist other care managers as needed.
Complete assessments and service plans promptly, enter timely progress notes, meet deadlines, prepare for meetings, plan for time off, and prioritize work.
Develop individualized service plans, address relevant domains, use natural community supports, and maintain a recovery-focused, side-by-side approach.
Demonstrate effective communication with consumers, families, collateral contacts, supervisors, team members, and other agency employees.
Engage consumers and families using best-practice standards and the consumer’s level of care.
Maintain timely, thorough progress notes linked to care-plan goals, and create treatment plans with clear, measurable goals or training steps relevant to each consumer’s needs.
Complete applicable assessments accurately and on time, including examples such as PRAPARE, DLA, CANS, and Columbia Suicide Risk and Severity assessments.
Maintain professionalism in meetings and when representing the agency in the community.
Advocate for consumer needs to improve or maximize daily functioning.

Benefits

Comprehensive benefits plan with medical insurance and prescription drug coverage.
Health Savings Account.
Dental insurance.
Vision insurance.
Basic life and AD&D insurance.
Short- and long-term disability insurance.
Supplemental life insurance.
Cancer insurance.
Accident insurance.
Critical illness insurance.
403(b) retirement plan.
Calm app for meditation and mental health.
Gym membership discounts.
Mileage reimbursement is available.