Care Coordinator- part-time

Eventus WholeHealth Careers•Chapel Hill, NC

1d•Hybrid

About The Position

The Care Coordinator ensures patient navigation is implemented by managing client caseloads, coordinating primary and specialty care, overseeing transitions of care, and collaborating closely with patient schedulers for timely follow up appointments. Care Coordinators facilitate conversations between interdisciplinary care team members regarding transitions of care as well as patient family members post provider visits.

Requirements

LPN degree or experienced certified MA with 5 years primary care experience
2 years minimum experience in the LTC/ALF setting
Competency with Excel, PCC, Matrix and Microsoft products with the ability to become proficient with company specific programs and software.
Commitment to the mission of care coordination
Excellent communication and interpersonal skills with ability to speak concisely to clients, patient schedulers, families and other interdisciplinary care team members
Strong knowledge of geriatric population and patient navigation
Organized with confidential client material, appointment tracking, and caseloads
Desire to build relationships with patients, family members and other members of the health care team
Strong organizational and time management skills, and ability to prioritize tasks and meet deadlines
Professional verbal and written communication skills via phone, email, and other written correspondence
Friendly and professional demeanor.

Nice To Haves

Care coordination experience preferred
Value based care experience ideal
Strong understanding of cultural competency with the target population

Responsibilities

Manage client caseloads.
Coordinate primary and specialty care.
Oversee transitions of care.
Collaborate with patient schedulers for timely follow-up appointments.
Facilitate conversations between interdisciplinary care team members regarding transitions of care.
Facilitate conversations with patient family members post-provider visits.
Assist with delivering quality care for patients with chronic conditions by providing critical insights and valuable data to Eventus care teams.
Call patient family members/POAs/caregivers to provide updates post provider visits with clinical updates, answer any clinical questions.
Provide day-to-day support and supervision of care – ensuring labs, specialty notes, hospital and SNF records are available in EHR for provider review.
Review patients’ medical history and information from all available information sources including both internal care team and outside providers and services.
Perform medication reconciliation after a transition of care and summary of SNF/hospital stay.
Create Chronic Care Management (CCM) and Behavioral Health Integration (BHI) care plans in conjunction with the billing/rendering providers to include medications, diagnosis, patient goals and interventions, care team members, barriers, and patient education.
Ensure that care plans are updated as necessary.
Ensure that the recommendations of the care plans are being adhered to and that proper treatment and therapies are being followed.
Refer patients to needed services, such as specialist referrals.
Call patients/POAs/caregivers within 48 hours after a discharge from a hospital or SNF to check in and schedule a follow-up visit.
Facilitate discussions with health care providers to discuss client Care Plans, transitions of care, medication reconciliation, family input and specialty referrals.
Document client services in patients chart, including updated history and medication reconciliation from their transition of care, summary of information discussed during phone calls, etc.
Track client information and appointments in a confidential manner.
Initiate outreach and missed appointment procedures, as necessary.
Assist in disseminating tasks needed by providers to achieve quality metrics for value based care programs (I.e. depression screenings, BP readings and HGBA1C results).
Assist with coordinating physician visits with scheduling for LTC ACO and follow up appointments within 1 week for ACO reach patients after a transition of care.
Track time spent in care coordination activities to document for chronic care management minutes.
Ensure that all Medicare requirements of the CCM and BHI programs are being adhered to.
Other duties as assigned.