Care Coordinator

Tend • Boston, MA

10h • Onsite

About The Position

At Tend, we do dentistry differently — without compromising on excellence or ambition. As a Care Coordinator at Tend, you’ll be at the center of the patient experience — blending hospitality, clinical coordination, and financial guidance to create a seamless and personalized visit for every member. You’re the first smile our patients see and the trusted partner who guides them through every step of their journey, from check-in to treatment to follow-up. Our model is built for people who are passionate about service, thrive in fast-paced environments, and take pride in making complex processes feel simple and approachable. You’ll work closely with clinical and operational teams to deliver a modern, thoughtful experience that keeps patients coming back — and talking about Tend long after they leave. The highest standard of care, anywhere. At Tend, you’ll work alongside esteemed clinical leaders and experience-obsessed colleagues to deliver care that’s not only top-tier — it’s unforgettable. With access to advanced technology and thoughtfully designed studios, you’ll help create dental experiences that patients actually look forward to. Our hospitality-driven approach makes every visit feel personal, warm, and empowering. A top-tier clinical team who puts patients first. We value science over sales and lead with empathy, transparency, and integrity. There are no production quotas here — just a shared commitment to doing what’s right for our patients. We foster a collaborative, inclusive culture where team members go the extra mile for each other and for every patient who walks through our doors. Innovate Dentistry. Tend to Others. Grow Together. Tend is redefining what it means to grow a career in dentistry. We offer a modern, patient-first environment backed by cutting-edge tools and systems, industry-leading compensation and benefits, and robust opportunities for continuing education and professional development. Whether you’re clinical or corporate, you’ll be part of something meaningful — and surrounded by people who care.

Requirements

• 1–2 years of experience in a healthcare or patient-facing role
• Confidence in discussing treatment plans, timelines, and insurance coverage with patients
• Experience presenting financial information and supporting case acceptance
• Understanding of insurance claims, benefits coordination, and billing practices
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced, team-based environment
• A proactive mindset with strong ownership and follow-through
• Passion for delivering thoughtful, human-centered service
• Ability to work a Full Time schedule consisting of 32-40 hours per week including 2 Saturdays per month

Nice To Haves

• dental experience strongly preferred
• Familiarity with dental software (Dentrix or similar) preferred

Responsibilities

• Create a warm, welcoming experience for every patient from arrival through departure
• Own the full check-in and check-out process with accuracy, efficiency, and care
• Present treatment plans clearly and confidently, helping patients understand their options and next steps
• Guide financial conversations, including insurance coverage, patient responsibility, and payment solutions
• Partner with the Studio Manager to support daily operations, including opening/closing and schedule management
• Collaborate with dentists, hygienists, and clinical teams to ensure a seamless patient experience
• Participate in daily huddles to align on schedules, same-day treatment opportunities, and patient needs
• Maintain accurate and organized patient records, ensuring information is up to date and accessible
• Coordinate referrals and follow-ups across Tend studios and specialty providers
• Respond to patient inquiries with accuracy, professionalism, and warmth
• Resolve patient concerns in real time using sound judgment and Tend tools
• Maintain a clean, organized, and compliant front-of-house environment
• Support studio performance goals through schedule optimization and case acceptance

Benefits

• Time to Recharge – Enjoy Paid Time Off (PTO) — because rest is productive.
• Health Comes First – Medical, dental, and vision insurance — plus our own Dental Wellness Program.
• Plan for the Future – 401(k) plan to help you grow your nest egg.
• Learning & Development – Ongoing training, mentorship, and growth opportunities.
• Peace of Mind – Life & AD&D insurance, disability coverage, and health advocacy resources.
• Smart Spending Options – FSAs, HSAs, and pre-tax transit and parking benefits.
• Support, When You Need It – Employee Assistance Program (EAP) and other resources for personal well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees