Care Coordinator - Manhattan - Upper West Side 77th St.
About The Position
Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience. Our Care Coordinators provide an amazing experience to both clients and pets when they visit our clinics for care. You’re the first and last touchpoint for our patients, so you’ll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported throughout their time at our locations.
Requirements
- 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
- Strong verbal and written communication skills with a warm, professional demeanor
- Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
- Comfortable learning and navigating multiple computer systems and technology platforms
- Passion for delivering outstanding client experiences and working collaboratively as part of a team
- Independent, unrestricted authorization to work in the U.S. for any employer.
Nice To Haves
- Veterinary industry experience preferred
- Prior experience in veterinary medicine or animal care is preferred
Responsibilities
- Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
- Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
- Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
- Maintain organized, clean, and well-stocked client-facing spaces
- Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
- Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
- Assist with administrative and operational tasks as needed to support the hospital team
Benefits
- Competitive Pay: $17-$22/hour (based on experience)
- Team-Based Profit Sharing Bonus
- Medical, Dental & Vision Plans
- $0 monthly premiums for qualified individuals
- Mental health support programs
- 401(k) with partial employer match
- Paid Parental Leave
- Commuter Benefits
- Pet Bereavement Leave
- Up to 100% Tuition Reimbursement for team members pursuing LVT/CVT
- Schedules released at least one month in advance
- Flexible Scheduling Options
- In-Clinic Pet Care Discount
- Generous Employee Referral Bonus (up to $8,000)
- Premium FIGS scrubs supplied by us and laundered in-clinic
- Stocked Pantries: Snacks, drinks, and essentials always available
- Weekend Team Lunch: Free lunch provided for clinic teams on weekends.
- Stocked Bathrooms: Thoughtful essentials like pads, tampons, deodorant, hair ties, and other toiletries available
- Bond Swag Credit: Credit to the Bond swag shop
- Pet & Chosen Family Bereavement Leave
- Leadership That Sets Us Apart: Our leaders are hands-on, supportive, and invested in your growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
