Care Coordinator

North Homes Children & Family Services•Grand Rapids, MN

7h•Onsite

About The Position

Join our team as a Care Coordinator and be the driving force behind seamless, top-notch care! You’ll play a crucial role in connecting clients and their families with tailored services, based on their unique needs. From tracking referrals to orchestrating internal and external resources, you’ll ensure everyone gets the support they need to thrive. If you’re passionate about making a real difference and helping others navigate their care journey, this is the role for you!

Requirements

High School Graduate or GED
Individual must be non-judgmental in regards to lifestyle, race and/or economic status.
Must be able to pass a DHS background study and meet applicable requirements and regulations.
Must be at least 21 years old and have a valid Minnesota Driver’s License.
Excellent client center care, interpersonal and organizational skills
Ability to multi-task in a fast pace environment
Excellent oral and written communication
Ability to be a team player
Ability to use good judgement in a highly emotional and demanding situations
Knowledgeable about community resources
Ability to adapt and deal with challenging situations and changes
Ability to use Electronic Medical Record (EMR) system
Ability to be compassionate, empathic, caring, and understanding of individuals and family’s situations
Able to professionally collaborate with internal and external providers and agencies.
Maintain confidentiality

Nice To Haves

Experience and knowledge in behavioral health programming.
2 years of college in a healthcare or human service related field or 3 years of experience preferably working within a behavioral health clinic or social services.

Responsibilities

Assessing clients needs through the intake and preliminary screening process.
Connecting clients and/or families with services and resources.
Ensuring continuity of care among the client’s treatment team.
Facilitating internal and external collaboration to develop person-centered and family-centered integrated treatment planning.
Assessing and assisting clients who have identified Social Determinants of Health (SDOH).
Work closely with internal and external referral resources.
Rotation of intake weeks for new inquiries and referrals.
Assisting clients with updating intake paperwork and ROI on an annually bases.
Documenting and maintain accurate and timely care coordination summaries.
Maintaining and assisting assigned providers with scheduling clients, request and disclosing records for care coordination.
Tracking and monitoring referrals.
Attending integrated multidisciplinary team meetings and documenting the meeting notes and attendance.
Monitoring Encounter Alert Service (EAS) and following up with clients within 24 hours of discharge from the ED or hospital.
Collecting and entering required data into client’s ECR.
Monitoring providers assigned to caseloads.
Other duties assigned by supervisor