Care Coordinator- Plymouth Psych Group

Healthcare Management Resources•Plymouth, MN

5d•Onsite

About The Position

The role of the Care Coordinator I is to provide administrative support to individuals and/or families seeking care at Plymouth Psych Group. This includes greeting patients, verifying their information, scheduling appointments, answering phones, directing calls for patients appropriately, maintaining confidential medical records, and collecting copays, co-insurance, and deductibles. The Care Coordinator acts as the liaison between the patients, back office, and clinical care staff, sharing responsibility for requests, questions, and information communicated by patients. This position requires a high degree of confidentiality, integrity, and professionalism, with the ability to handle protected health information in accordance with HIPAA.

Requirements

Must have compassion and understanding for all patients and believe that patient care is paramount.
Must have excellent customer service skills.
Understands the importance of maintaining confidentiality according to HIPPA standards.
Must be highly flexible and able to accommodate changing needs of the department.
Must have basic computer skills, including Word and Excel.
Must be proficient with medical terminology.
Must have the ability to multi-task, prioritize, and organize.
Must pay attention to detail while remaining focused in a busy environment.
High school diploma or equivalent applicable experience preferred.
No experience necessary.

Responsibilities

Greets all patients, verifies their personal information and insurance information is all recorded correctly.
Assists patients or family members with completion of pre-registration forms.
Looks up accounts for no-call, no-shows to leave messages to reschedule with scheduling.
Coordinates last minute appointments and verifies scheduling.
Files orders, patient demographics, requests, and charts and shreds any outdated information.
Informs patients of costs of care being provided.
Collects and posts payments according to protocols; prepares and balances daily financial registers and submits all forms and fees to the billing department.
Answers telephone, screens callers, relays messages, and routes to the appropriate department.
Makes necessary appointments in Practice Management for all patients while keeping physician’s schedules coordinated.
Checks voicemail every 30 minutes to ensure that all patient messages are attended to.
Confirms call-backs, reschedules and no show/late cancellation policy.
Assists with filing and any additional support needs.
Adheres to all applicable laws and regulations.
Maintains confidentiality within the workplace and within the community.
Demonstrates commitment and alignment to Plymouth Psych Group's mission, vision, and values.
Performs other related duties as required.
Regularly shows up to work on time according to the established schedule.