Care Coordinator

Regional Ambulance Services • Reno, NV

10d • Onsite

About The Position

This position is responsible for supporting and coordinating our One Call Solution, a seamless delivery of care for the region’s non-emergent transports, by working with various departments, agencies, and resources. This position is accountable for the following functions:
Receive, process, coordinate and schedule non-emergent medical transports and long-distance transports.
Accurately and efficiently input information into Computer Aided Dispatch (CAD) system.
Maintain accurate and true records in all electronic and non-electronic platforms.
Transfer calls to appropriate agencies as needed; answer calls from other agencies and take appropriate action as needed.
Read and remain current on pertinent Agency and Clinical Communications Center policies, procedures, rules, and regulations.
Gathers and documents required medical necessity and billing payment information.
Works with multiple departments, agencies, hospitals, and other entities to provide seamless transportation services.
Receive and complete requests for services which are non-call related from management and other individuals in a courteous and professional manner.
Identifies resources to facilitate alternative transport options.
Identifies and coordinates the appropriate transportation resource, either internally or using external contacts to provide the appropriate level and mode of transportation based on standardized protocols and criteria for medical patients and customers.
Completes associated administrative tasks including transport summaries, reports, reconciliation, etc.
Completes follow-up regarding issues with ongoing transports related to problems and concerns from providers and patients.
Maintain professional and respectful relationships with all co-workers, within and outside of the Clinical Communications Center, customers, patients, and management.
Provide professional, considerate, and courteous service to all customers regardless of who they are. Promote high quality professional service to all personnel by setting examples of good work ethic, attitude, and accuracy.
Mentor new/ potential employees or public observers as needed.
Develop understanding with EOC, MCI, Aircraft incident, Hazmat, Disaster plans and assist during any incident.
Participates in related process improvement activities.
Utilize and employ the principles of STAR CARE, support and promote the organization’s mission, vision, and values.
Participation in all required drills.
Attendance for all required company training and certifications.
Maintain AHA Healthcare Provider CPR
Overtime may be required.
Performs other functions and duties as assigned.

Requirements

• Ability to build and establish collaborative partnerships, foster teamwork, be resourceful, and solve problems in a high-paced environment.
• Writing, prioritization, and organizational skills are required.
• Ability to type 30 wpm is required.
• Basic computer knowledge is required to navigate internet websites for healthcare insurance verification and preauthorization of transports.
• The individual must have the ability actively listen and process verbal or written feedback, while utilizing sophisticated electronic platforms (e.g. mapping software, CAD system, email, paging system, radio system), while taking in additional audio or visual stimuli.
• Attentive to detail in various mediums and forms - must be able to translate audio or spoken information from callers, and accurately process, provide, share, and input into various electronic systems. Accuracy and efficiency are imperative.
• Must have or gain knowledge of the history, organization, operation, policies and procedures of REMSA Health.
• EMS is a 24-hour, 7-day a week community service, which includes holidays, weekends and during disasters. It is imperative that the individual has the ability to work, nights, days, weekends, weekdays, holidays, extended hours, including mandatory additional shifts or mandatory holdover. Shifts are assigned by system need, seniority and performance, and have the potential to be changed.
• Obtain an AHA healthcare provider CPR card (within 6 months of employment).
• Obtain a thorough knowledge of all REMSA Care Coordinator, and Emergency Operations policies and procedures relevant to Care Coordinator (within 6 months of employment).
• Obtain proficiency with transport protocols, programs, and system operational requirements (within 6 months of employment).
• Develop computer literacy in multiple systems and programs (i.e. CAD system, MS Office, phone system, mapping System, external website navigation) (within 6 months of employment).

Nice To Haves

• Knowledge of medical terminology or medical insurance billing is preferred.

Responsibilities

• Receive, process, coordinate and schedule non-emergent medical transports and long-distance transports.
• Accurately and efficiently input information into Computer Aided Dispatch (CAD) system.
• Maintain accurate and true records in all electronic and non-electronic platforms.
• Transfer calls to appropriate agencies as needed; answer calls from other agencies and take appropriate action as needed.
• Read and remain current on pertinent Agency and Clinical Communications Center policies, procedures, rules, and regulations.
• Gathers and documents required medical necessity and billing payment information.
• Works with multiple departments, agencies, hospitals, and other entities to provide seamless transportation services.
• Receive and complete requests for services which are non-call related from management and other individuals in a courteous and professional manner.
• Identifies resources to facilitate alternative transport options.
• Identifies and coordinates the appropriate transportation resource, either internally or using external contacts to provide the appropriate level and mode of transportation based on standardized protocols and criteria for medical patients and customers.
• Completes associated administrative tasks including transport summaries, reports, reconciliation, etc.
• Completes follow-up regarding issues with ongoing transports related to problems and concerns from providers and patients.
• Maintain professional and respectful relationships with all co-workers, within and outside of the Clinical Communications Center, customers, patients, and management.
• Provide professional, considerate, and courteous service to all customers regardless of who they are. Promote high quality professional service to all personnel by setting examples of good work ethic, attitude, and accuracy.
• Mentor new/ potential employees or public observers as needed.
• Develop understanding with EOC, MCI, Aircraft incident, Hazmat, Disaster plans and assist during any incident.
• Participates in related process improvement activities.
• Utilize and employ the principles of STAR CARE, support and promote the organization’s mission, vision, and values.
• Participation in all required drills.
• Attendance for all required company training and certifications.
• Maintain AHA Healthcare Provider CPR
• Overtime may be required.
• Performs other functions and duties as assigned.

Benefits

• Company matched 401K retirement plan
• Employee Bonus Plan & Holiday Bonus
• Scheduled Pay Increase
• Company paid Short & Long Term Disability coverage
• Tuition Reimbursement & an Education Center onsite
• AD&D, Life & Critical Illness insurance
• HSA with company contribution
• Pet Insurance
• 11 company recognized holidays that includes an employee designated holiday
• High bank limit PTO plan with a self-directed cash out provision with an additional 3 contingency days for new employees within first year.
• Gym Membership reimbursement
• Employee Assistance & PTO Donation programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed