Care Coordinator Supervisor

Children's Aid Job Listing•New York, NY

3d•Hybrid

About The Position

The Health Connections Care Management Program assists families with ensuring eligible children receive the medical and behavioral health care services they need to promote optimal health by linking, accessing and supporting families through service integration. The Care Coordinator Supervisor provides regular supervision to a team of up to 7 Care Coordinators (CC), individually and as a group. Oversees all Care Coordinators’ activities and ensure billable requirements are met and documented correctly so payment is received. Provide coverage in Care Coordinator’s absence. Promotes Health Connections at community events and represent the program throughout Children’s Aid.

Requirements

Master’s degree (LMSW/LCSW, LMHC, or related field)
2 years of supervisory experience required
Provide on call coverage as needed
Experience with Care Management a plus
Excellent organizational, time management skills, and attention to detail
Strong communication skills – verbal and written
Self-motivated team player
Ability to multitask
Comfortable with field work and public transportation
Computer literate – Outlook, Word, Excel, GSI a plus
Bilingual Spanish a plus

Responsibilities

Understand and promote the organization’s Mission, Vision, and Core Values to ensure alignment with organizational policies and procedures.
Oversee Care Coordinators’ cases and care management activities
Provide regular supervision to up to seven (7) Care Coordinators; conduct regular and timely evaluation of CCs
Manage, review, and monitor maintenance of client records to ensure both internal and external quality assurance standards and timely completion in accordance with Children’s Aid and Health Home Policies
Ensure billing requirements are met and documented appropriately for reimbursement
Review and approve CANS-NY for each of his/her supervisees and complete CANS-NY when needed
Compile reports as requested
Work closely with Quality Assurance Manager to ensure quality practice and service delivery, including preparation for audits
Participate in interdisciplinary team meetings for Care Plan development
Provide training to new staff and on-going training to existing staff
Liaison between the array of Children’s Aid programs and Health Connections
Represent the Health Connections in the community and at other agencies
Help create linkages to community services for future resource for families as well as source of potential referrals
Field work as needed (possibility of evenings or weekends)
Maintain confidentiality & HIPAA compliance
Work as part of the Health Connections team in all areas, focus on meeting established targets
Participate in Program, Division and Agency wide activities (meetings, events, etc.)
Attend trainings as required
Perform other duties as assigned