Care Coordinator Supervisor - Piedmont Youth STAR
About The Position
The Care Coordinator Supervisor provides ongoing clinical supervision to Care Coordinators. The role includes guiding, training, and overseeing staff and services; monitoring the effectiveness of interventions and contacts; and supporting person-served outcomes through care coordination and collaboration. The supervisor also helps ensure program operations meet applicable evidence-based practice models, agency certification standards, strategic-plan requirements related to clinical care, and agency policies and procedures. Qualifications include a master’s degree in a human services field, or qualifying QMHP credentials and experience as described in the posting. For SUD programs only, a QMHP, QAP, or a qualifying Community Support Specialist with at least three years of relevant experience may qualify. Required experience must relate to the adult or child/youth/adolescent population the supervisor will oversee.
Requirements
- Master’s degree in a human services field; or, without a master’s degree in a human services field, meet QMHP qualifications and have three years of experience providing community support services to individuals with mental illness and/or substance use disorders in accordance with the specified community support key service functions.
- Relevant experience must be specific to the adult or child/youth/adolescent population the individual will supervise.
- A QMHP is an individual with a master’s or bachelor’s degree in a human services field (non-licensed) from a college or university listed in the U.S. Department of Education’s database of accredited schools and/or is certified or credentialed to provide services within their scope of practice, including the listed professional roles.
- For SUD programs only: be a QMHP, QAP, or an individual meeting Community Support Specialist qualifications, with at least three years of experience providing support services to individuals with mental illness and/or substance use disorders in accordance with the specified community support key service functions.
- For SUD programs, relevant experience must be specific to the adult or child/youth/adolescent population the individual will supervise.
- Orally communicate information effectively and accurately.
Responsibilities
- Complete comprehensive assessments, treatment plans, quarterly functional assessment updates, and crisis intervention.
- Use management strategies focused on person-served outcomes, care coordination, collaboration, and communication with service providers within and outside FCC Behavioral Health.
- Train and supervise staff; provide guidance, feedback, field mentoring, and oversight of services.
- Monitor and review services, interventions, and contacts with persons served, and evaluate service effectiveness.
- Identify program issues proactively and collaborate with program leadership to develop solutions.
- Assist the team in providing qualified coverage across areas of operation to help ensure the program functions effectively without disruptions.
- Adhere to applicable evidence-based practice models.
- Communicate information orally, effectively, and accurately.
- Ensure the program operates within applicable agency certification standards (CARF, DMH) and the strategic plan related to clinical care.
- Follow program and agency policies and procedures.
- Perform other assigned duties and special projects.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
