Care Coordinator Specialist, Full-time

Dartmouth-Hitchcock Health • Hartford, VT

8d • Onsite

About The Position

The Care Coordination Specialist is a key contributor within the Home Healthcare Care Coordination model, ensuring that each referral moves efficiently from receipt to a completed start of care (SOC). This role drives throughput by coordinating all referral components—orders, documentation, authorizations, scheduling, and communication—serving as the operational hub between sales, intake, scheduling, and clinical teams. The Care Coordination Specialist uses critical thinking, prioritization, and communication expertise to deliver a seamless experience for patients, families, and referring partners. This position operates as a care logistics specialist, ensuring readiness, accuracy, and timely activation of services rather than functioning as a transactional data processor.

Requirements

• Bachelor’s degree preferred; each year of approved experience may be substituted for one year of education.
• Three to four years of experience in a home health agency, healthcare coordination, or a related role preferred.
• Demonstrated ability to work in a fast-paced, multidisciplinary environment with competing priorities.
• Excellent communication skills for interacting with patients, families, referral partners, and clinical teams.
• Strong organizational and multitasking abilities with high attention to detail.
• Proficiency with electronic health records, referral management systems, and general computer applications.

Nice To Haves

• Scheduling experience strongly preferred.

Responsibilities

• Leads the end-to-end referral process by obtaining necessary orders, documentation, authorizations, and ensuring each referral progresses efficiently into a start of care (SOC).
• Develops and maintains ongoing communication with patients, families, pharmacies, providers, and the care team to ensure timely responses and coordinated care.
• Manages all SOC paperwork, documentation, and recordkeeping to maintain full regulatory and home health compliance.
• Champions the scheduling workflow by coordinating with PODs according to the POD charter, managing provider calendars, and adjusting schedules to optimize patient care and provider efficiency.
• Collaborates with audit and compliance teams, identifying gaps, resolving exceptions, and supporting corrective actions as needed.
• Manages operational workflows, referral queues, and documentation accuracy while providing education and guidance to patients and families throughout the coordination process.
• Ensures high-quality, service-oriented interactions with families, referral sources, and partners, focusing on referral conversion, readiness, and an exceptional customer experience.

Benefits

• Employee Referral Bonuses
• Online LinkedIn Learning
• Extensive health, dental, and lifestyle benefits that come with being part of the renowned Dartmouth Health system

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level