Care Coordinator, Safety Net (Murfreesboro, TN)

Mental Health Cooperative•Murfreesboro, TN

7d•Hybrid

About The Position

Provide care coordination to consumers in Safety Net services. This role involves assessing consumer needs, assisting with referrals to community resources, advocating for consumers, and coordinating psychiatric care. The Care Coordinator will also facilitate education on psychiatric diagnoses and treatment options, respond to urgent needs, involve family members, coordinate with staff and providers, assist with entitlement applications and documentation, and provide transportation for appointments. Maintaining updated consumer records and fostering community relations are also key aspects of the position. The role requires meeting productivity standards and treating all individuals with respect.

Requirements

Bachelor’s Degree in a health-related field of counseling, psychology, social work, or other behavioral health field required.
Candidates with a bachelor’s degree in criminal justice must have fifteen college level semester hours of coursework in behavioral health.
Valid Tennessee Driver’s License
Acceptable Motor Vehicle Report (MVR)
Acceptable Criminal Background Investigation
Personal Automobile Insurance

Nice To Haves

Team Oriented
Attend and participate in team meetings
Assist other care managers as needed
Aware of role they play on the team
Recovery Focused
Individualized service plans
Progress notes reflect quality service
All domains are addressed with each consumer as needed
Utilization of natural supports within the community
Tolerance/patience to work through barriers
Side by side philosophy
Comfort providing in home and community visits, when necessary
Time Management/Organization
Meet deadlines
Prepared for meetings
Assessments and service plans are completed timely
Progress notes are entered timely
Plan for time off
Prioritize well
Self-Disciplined
Flexible
Integrity and Trust
Honesty
Professionalism
Dependability
Strong follow-through
Approachability
Engagement skills
Crisis management skills
Ability to give and accept feedback
Ability to work with other departments
Understanding and empathic
Good listener
Progress notes are timely, thorough, and follows best practice.
Documentation is clearly linked to care plan goals.
Treatment plans contain clear, measurable goals/training steps that are relevant to the consumers unique needs.
Assessments completed timely and accurately as applicable (examples include: PRAPARE, DLA, CANS, Columbia Suicide Risk and Severity).
Maintains professionalism within meetings and when representing the agency in the community.
Advocates for consumer needs to improve or maximize their daily functioning.
Demonstrates effective communication skills with supervisor, team members and other agency employees.

Responsibilities

Continual assessment of consumer’s mental health treatment needs.
Assist with referral and linkage to community resources and advocate for consumers whenever necessary.
Ensure consumer’s psychiatric needs are planned for and coordinated.
Facilitate education of consumer and/or involved collaterals to psychiatric diagnosis and appropriate treatment options.
Respond to urgent/crisis consumer needs as appropriate to position with assistance of clinic and crisis services.
Involve family members and friends to help consumers obtain Safety Net services.
Coordinate efforts with all staff and Safety Net nurse and providers.
Assist the consumer with applying for entitlements as needed.
Assist with Safety Net documentation.
Assist consumers with transportation for safety net appointments including providing transportation for them to and from appointments.
Keep consumer record updated with most current address and coverage information.
Assist Consumers as needed with application and renewal requirements for Safety Net coverage.
Consistently treat consumers and co-workers with respect.
Develop and maintain community relations through prompt follow through with contacts.
Meet productivity standards set forth in the Agency’s policies and procedures.
Demonstrates effective communication skills with primary age group(s).
Demonstrates effective communication skills with family members or other collateral contacts involved in consumer care.
Engages effectively with the consumer and family, utilizing the best practice standards and the consumer’s level of care.
Progress notes are timely, thorough, and follows best practice.
Documentation is clearly linked to care plan goals.
Treatment plans contain clear, measurable goals/training steps that are relevant to the consumers unique needs.
Assessments completed timely and accurately as applicable (examples include: PRAPARE, DLA, CANS, Columbia Suicide Risk and Severity).
Maintains professionalism within meetings and when representing the agency in the community.
Advocates for consumer needs to improve or maximize their daily functioning.
Demonstrates effective communication skills with supervisor, team members and other agency employees.