Care Coordinator - Rockwall County

NORTH TEXAS BEHAVIORAL HEALTH AUTHORITY•Dallas, TX

2d•$55,000 - $60,000•Hybrid

About The Position

North Texas Behavioral Health Authority (NTBHA), based in Dallas, is responsible for developing a collaborative system of care for children, adolescents, and adults with severe mental illness and other serious emotional disturbances, as well as those experiencing a substance use disorder. This position's actions and work must align with NTBHA values and goals, regulations, policies, and procedures, and meet all documentation standards and regulatory requirements. The Care Coordinator - Rockwall County provides timely intervention in the least restrictive level of care; that is comprehensive, trauma-informed, person-centered, recovery and resilience–oriented efforts, to help people in crisis gain recovery and stability in the community. Their role will primarily serve Rockwall County and requires excellent organizational and clinical skills to provide continuity of care and crisis response solutions through intersystem and interdepartmental functions, and processes through the NTBHA Utilization Management Department and community stakeholders. The Care Coordinator provides alternatives to arrest, emergency department utilization and inpatient psychiatric care. Disposition planning consists of performing complex services that includes screenings and assessments, crisis follow up and transitional services that effectively connect individuals with mental illness and/or a co-occurring disorder to other services preventing re-emerging crisis, while eliminating barriers to treatment. The Care Coordinator actively participates in staffings to determine best treatment options, collaborate and work effectively with internal departments, law enforcement, state and local hospitals, and community agencies and organizations. This position will provide skills training and case management targeting identified individual risks and needs relative to reducing recidivism, hospitalization and/or homelessness. The Rockwall County Care Coordinator requires minimal travel with an expectation of reliable transportation and valid driver’s license and car insurance required. May require cellular availability after hours and flexible work hours that include evenings and possibly one day weekend every other week and one, 12-hour shift per month to meet program needs. Travel is required as part of this role’s duties. Travel can vary from 20% to 100% per day. This would include all counties within NTBHA Catchment area (Dallas, Ellis, Hunt, Kaufman, Navarro & Rockwall Counties). This role may be required to use a fleet vehicle and/or a personal vehicle for business needs. This may include, but not limited to field & home visits, offsite meetings, co-located sites and/or pick up items for business needs, etc. If your program requires transport of individuals, this would only be allowed with a company vehicle and approval from management. This position is classified as exempt and requires flexibility in scheduling to meet organizational needs, including adjusting work hours as necessary to ensure job responsibilities are completed.

Requirements

Bachelor’s degree in psychology, social work, or a related behavioral health field.
One or more years of experience with direct care of persons with serious mental illness and/or substance use disorders.
Experience participating as a member of a treatment team that develops and monitors treatment plans for persons with chronic & serious mental illness.
Current knowledge of local community resources, providers, and social support for homeless and indigent populations within the NTBHA service area.
Possess and maintain a valid driver’s license.
Pass and maintain a clear background record as required for healthcare organization under state and federal contracts.
Reliable transportation.
Valid driver’s license.
Car insurance required.
Cellular availability after hours may be required.
Advanced Microsoft Office Suite skills - Outlook, Word, Excel, PowerPoint, etc.

Nice To Haves

Master’s degree is preferred.
Preference given to experience in psychiatric crisis service settings.
Understanding of and experience with HHSC programming and systems preferred, including Texas Resilience and Recovery, CMBHS, and CARE.

Responsibilities

Provides timely intervention in the least restrictive level of care.
Provides comprehensive, trauma-informed, person-centered, recovery and resilience–oriented efforts to help people in crisis gain recovery and stability in the community.
Serves primarily Rockwall County.
Provides continuity of care and crisis response solutions through intersystem and interdepartmental functions and processes.
Provides alternatives to arrest, emergency department utilization, and inpatient psychiatric care.
Performs complex services including screenings and assessments, crisis follow-up, and transitional services.
Effectively connects individuals with mental illness and/or a co-occurring disorder to other services.
Prevents re-emerging crisis while eliminating barriers to treatment.
Actively participates in staffings to determine best treatment options.
Collaborates and works effectively with internal departments, law enforcement, state and local hospitals, and community agencies and organizations.
Provides skills training and case management targeting identified individual risks and needs relative to reducing recidivism, hospitalization, and/or homelessness.
Works autonomously to make decisions consistent with applicable rules, regulations, policies, and procedures.
Creates, analyzes, prepares, and maintains records, files, documents, reports, and correspondence.
Recognizes problems and identifies and facilitates solutions.
Communicates effectively and uses effective interpersonal skills to communicate ideas and complex concepts with individuals from diverse cultural and socio-economic backgrounds through oral and written communication.
Constructively and efficiently works with other professionals and staff, community representatives, persons with disabilities, and family members.
Fosters strong, positive, and effective working relationships with inter-agency and intra-agency team members, encouraging and supporting interaction among various team members across organizational lines.
Maintains an environment of professionalism, tolerance, civility, and acceptance toward all employees, patients, and visitors.
Provides trauma-informed, resilience-oriented care with cultural humility.
Works on and has knowledge of a PC (personal computer).
Utilizes advanced Microsoft Office Suite skills - Outlook, Word, Excel, PowerPoint, etc., with an ability to become familiar with company-specific programs and software.
Completes duties and projects as assigned or changed to meet business needs.