Now Hiring: Care Coordinator / Operations Assistant

HomeWell Care Services FL172 • Sunrise, FL

5d

About The Position

The Care Coordinator / Operations Assistant plays a key role in ensuring our clients receive excellent service, and our operations remain organized and compliant.

This position combines people-focused interaction with structured administrative responsibilities. You will work closely with leadership to support client intake, caregiver onboarding, referral management, insurance coordination, and community outreach efforts.

Requirements

• Bilingual fluency in English and Spanish, both verbal and written, is required.
• High school diploma or equivalent required.
• Strong interpersonal skills with the ability to build trust quickly with seniors and families.
• Excellent organizational skills and attention to detail.
• Comfortable using EMR systems, AI software and Microsoft Office.
• Valid Florida driver’s license and reliable transportation required.
• Ability to pass Level 2 background screening in accordance with state requirements.

Nice To Haves

• Previous experience in home care, healthcare, senior living, or care coordination is preferred.

Responsibilities

• Conduct non-clinical in-home visits to understand client needs, safety considerations, and service preferences.
• Document assessment findings clearly and communicate important information to leadership.
• Follow up with clients to ensure satisfaction and identify any service concerns.
• Respond to and manage incoming referral inquiries, including online lead platforms.
• Conduct follow-up calls to qualify potential clients and transition appropriate leads to leadership for closing.
• Maintain detailed and accurate records of all interactions within the agency’s EMR system.
• Enter visit notes and communication updates accurately and timely.
• Maintain confidentiality and protect client information at all times.
• Assist with tracking insurance authorizations and following up on payer communications.
• Ensure documentation supports compliance with state regulations and agency standards.
• Assist with coordinating Lunch and Learn events and referral partner meetings.
• Manage catering logistics and event preparation as needed.
• Represent the agency professionally within the community.

Benefits

• At HomeWell Care Services, we are committed to delivering compassionate, personalized care that enhances quality of life. As part of our team, you will work in an environment that values professionalism, accountability, teamwork, and service excellence.This role offers the opportunity to contribute meaningfully to both client satisfaction and agency growth while gaining hands-on experience in healthcare operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED