Now Hiring: Care Coordinator / Operations Assistant
About The Position
HomeWell Care Services is seeking a motivated, organized, and compassionate Care Coordinator / Operations Assistant to join our growing team. This is a dynamic position that supports both the operational and client service sides of our home care agency. The Care Coordinator / Operations Assistant plays a key role in ensuring our clients receive excellent service, and our operations remain organized and compliant. This position combines people-focused interaction with structured administrative responsibilities. You will work closely with leadership to support client intake, caregiver onboarding, referral management, insurance coordination, and community outreach efforts.
Requirements
- Bilingual fluency in English and Spanish, both verbal and written, is required.
- High school diploma or equivalent required.
- Strong interpersonal skills with the ability to build trust quickly with seniors and families.
- Excellent organizational skills and attention to detail.
- Comfortable using EMR systems, AI software and Microsoft Office.
- Valid Florida driver’s license and reliable transportation required.
- Ability to pass Level 2 background screening in accordance with state requirements.
Nice To Haves
- Previous experience in home care, healthcare, senior living, or care coordination is preferred.
Responsibilities
- Conduct non-clinical in-home visits to understand client needs, safety considerations, and service preferences.
- Document assessment findings clearly and communicate important information to leadership.
- Follow up with clients to ensure satisfaction and identify any service concerns.
- Respond to and manage incoming referral inquiries, including online lead platforms.
- Conduct follow-up calls to qualify potential clients and transition appropriate leads to leadership for closing.
- Maintain detailed and accurate records of all interactions within the agency’s EMR system.
- Enter visit notes and communication updates accurately and timely.
- Maintain confidentiality and protect client information at all times.
- Assist with tracking insurance authorizations and following up on payer communications.
- Ensure documentation supports compliance with state regulations and agency standards.
- Assist with coordinating Lunch and Learn events and referral partner meetings.
- Manage catering logistics and event preparation as needed.
- Represent the agency professionally within the community.
Benefits
- Opportunity to contribute meaningfully to both client satisfaction and agency growth
- Gaining hands-on experience in healthcare operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
