Care Coordinator (Medical Receptionist/PSR)

Confluent Health • Spark's Addition Number 3 Colonia, TX

14h • Onsite

About The Position

El Paso Physical Therapy Services, a member of the Confluent Health family, is looking for a Part Time Front Desk Medical Receptionist to join our Horizon Office team! This is a Part Time position with up to 20 hours per week. The salary is $15.00 per hour. Clinic hours are Monday - Friday. At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

Requirements

• High School Diploma/GED required.
• MS Office, basic office support skills (telephone, filing, data entry) and basic math skills.
• Excellent telephone etiquette, pleasant personality and amazing customer service skills.
• Verbal and written communication skills; ability to clearly communicate with others.

Nice To Haves

• Previous experience in a similar role desired but not required.
• Bilingual Preferred

Responsibilities

• Responsible for all front desk duties including providing amazing customer service, checking patients in/out, appointment scheduling, referral management, and payment collection.
• Warmly greet and welcome patients.
• Check patients in and out for appointments according to company policy and procedures, ensuring all required documents are accurate and complete.
• Pleasantly answer phones and/or direct patients and others to the appropriate area or person.
• Accurately register patients and create patient accounts within an Electronic Medical Records (EMR) system.
• Efficiently schedule patient appointments for both new and existing patients.
• Perform routine administrative duties in a timely manner such preparing patient charts/documents, data entry and collection of payments.
• Complete opening/closing duties and other duties as assigned.
• Demonstrate amazing Customer Service and maintain HIPAA Compliance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED