CCM-Care Coordinator Manager

Lifemark Health Group•North Vancouver, BC

6d•CA$24 - CA$28•Onsite

About The Position

The Care Coordinator Manager is responsible for ensuring the day-to-day operations of a clinic runs smoothly within the ‘front and back’ end, for both patients and staff. The position works closely with a Clinic Director/Manager or Business Lead and may manage other administrative or support staff. Responsibilities include following standard administrative processes, ensuring revenue and cash receipts reconciliation is completed accurately and timely, and providing administrative support to patients and staff.

Requirements

High School Diploma, G.E.D. or equivalent
Excellent customer service skills and telephone etiquette
High degree of organizational skills and ability to prioritize and multi-task
A “self-starter” with an ability to work independently and collaboratively in a team environment
Ability to work in a fast-paced environment
Strong computer and data entry skills

Nice To Haves

Current enrolment or graduation from a college diploma program in a related field an asset
Experience in a Physiotherapy clinic an asset

Responsibilities

Creating an environment that is welcoming and warm to the patients
Dealing effectively with customer and patient inquiries as well as complaints
Management of reception area
Maintaining Accounts Receivable
Accurately entering incoming payment and monthly deposit reconciliation
Ensuring timely entry, accuracy and completeness of all patient data in the Lifemark Patient System including intake, assessment and discharge information
Timely submission of forms to insurance companies and stakeholders
Expense and petty cash processing and control
Obtain and promote GMB reviews and coach staff on the same
Accounting controls and reporting
Manage payroll, including accuracy, communications and meeting deadlines
Clinic office management & administration
Adherence to all company protocols