Care Coordinator Manager
About The Position
Clinic Business Manager / Care Coordinator - Physical Therapy Are you an experienced medical front office professional ready to take the next step into a leadership role? Interstate Therapy Solutions, a member of the Confluent Health family, is seeking an organized, dependable, and patient-focused Medical Office / Care Coordinator Manager to lead daily front office operations and help create an exceptional experience for our patients. This is a great opportunity for someone with medical or physical therapy front office experience who enjoys working with patients, coordinating a busy clinic, supporting a team, and keeping daily operations running smoothly.
Requirements
- High school diploma or equivalent
- Minimum of 2 years of front office experience in a physical therapy or medical office
- Experience with medical insurance verification and authorizations
- Strong customer service and communication skills
- Ability to multitask and stay organized in a busy healthcare environment
- Ability to prioritize responsibilities, follow directions, and use sound judgment
- Ability to build positive relationships with patients, providers, and coworkers
Nice To Haves
- 1+ year of supervisory or team lead experience
- Physical therapy or rehabilitation clinic experience
- Experience supporting or leading front office operations
Responsibilities
- Oversee and Perform daily front desk operations, including patient check-in/check-out, scheduling, referrals, and workflow coordination
- Provide excellent customer service to patients in person, by phone, and via email
- Review and ensure accuracy and compliance of daily therapy notes
- Verify insurance benefits and obtain required authorizations
- Collect co-pays and co-insurance and follow up on outstanding patient balances as needed
- Maintain accurate and up-to-date patient information in the EMR system
- Supervise and support front office team members and assist with training
- Help ensure front office responsibilities are completed accurately and efficiently
- Coordinate with clinic leadership and the Billing team regarding collections, reporting, and front office operations
- Maintain an organized, professional front office environment
- Monitor and manage clinic supply inventory
- Maintain patient confidentiality and HIPAA compliance
- Perform other duties as assigned and pitch in wherever needed to support our patients and team
Benefits
- Competitive pay of $35.00–$40.00 per hour (Based Upon Experience as Medical Office Manager)
- Employee-centric workplace culture
- Medical, dental, and vision insurance
- Short-Term and Long-Term Disability insurance
- Generous PTO
- 401(k) with employer matching
- Free life insurance
- Parental perks
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
