Care Coordinator II

Easterseals NH • Manchester, NH

31d • $26 - $34

About The Position

$2,500 Sign-On Bonus! Job Objective: Provide assessment, planning, case management, and service-coordination to Service Members, Veterans, and their Families (SMVF). Develop and share expertise in specific types of SMVF issues as part of the Veteran’s Count Team and function as part of statewide network of resources for SM/V/F population. Essential Responsibilities: Receive referrals of service members, veterans, and their families from ESNH Intake Staff. Some referrals will be emergent. Respond promptly to new referrals and calls/requests from existing clients – within 48 hours (2 business days) maximum and as quickly as possible for emergency/urgent situations. Complete comprehensive and timely intake/assessment/care-planning processes with service members, veterans and families in accordance with program/contract guidelines. Submit timely documentation upon completion. Assessment and care planning should be ongoing; provide updated assessments/care plan goals as directed by program. In conjunction with specific job role, develop/share expertise and function as team expert related to specialty areas such as aging veterans, veteran housing, veterans experiencing SUDs, etc. Provide support / resources and suicide prevention/intervention as needed. Document all sessions, family contact, and all other relevant contacts as it relates to the client. Serve as “one stop” resource for coordinating services – assist in accessing services provided by the military, civilian social service system, VA, Veterans Count, and other community resources. Work in collaboration with other service providers to maximize use of existing resources, facilitate prompt/comprehensive services, and minimize red tape and stigma for service members, veterans and their families. Access ancillary service providers and pre-existing programs whenever possible; provide services directly when no other resources are available Participate in data collection/analysis activities to ensure effective program evaluation. Attend monthly Case Review and Core Team meetings. Attend Military Events (evenings, weekends) on as-needed basis. Assist in securing client testimonials for “Consumer Moments” and other presentations

Requirements

• Master’s degree in human services or related field (counseling, social work, social welfare, social and behavioral sciences, education, human development, mental health and human services, psychology, psychology/educational psychology, rehabilitation services, and sociology) with two (2)+ years relevant experience, OR Bachelor’s degree with five (5)+ years related experience as specified under Essential Responsibilities
• Valid driver’s license and reliable transportation

Nice To Haves

• Understanding of military structure and culture preferred

Responsibilities

• Receive referrals of service members, veterans, and their families from ESNH Intake Staff.
• Respond promptly to new referrals and calls/requests from existing clients – within 48 hours (2 business days) maximum and as quickly as possible for emergency/urgent situations.
• Complete comprehensive and timely intake/assessment/care-planning processes with service members, veterans and families in accordance with program/contract guidelines.
• Submit timely documentation upon completion.
• Assessment and care planning should be ongoing; provide updated assessments/care plan goals as directed by program.
• In conjunction with specific job role, develop/share expertise and function as team expert related to specialty areas such as aging veterans, veteran housing, veterans experiencing SUDs, etc.
• Provide support / resources and suicide prevention/intervention as needed.
• Document all sessions, family contact, and all other relevant contacts as it relates to the client.
• Serve as “one stop” resource for coordinating services – assist in accessing services provided by the military, civilian social service system, VA, Veterans Count, and other community resources.
• Work in collaboration with other service providers to maximize use of existing resources, facilitate prompt/comprehensive services, and minimize red tape and stigma for service members, veterans and their families.
• Access ancillary service providers and pre-existing programs whenever possible; provide services directly when no other resources are available
• Participate in data collection/analysis activities to ensure effective program evaluation.
• Attend monthly Case Review and Core Team meetings.
• Attend Military Events (evenings, weekends) on as-needed basis.
• Assist in securing client testimonials for “Consumer Moments” and other presentations

Benefits

• Medical, Dental, Vision, Life & Disability
• PTO begins accruing on your first day!
• Up to 9 paid holidays annually, plus one floating holiday of your choice.
• For programs that remain open during holidays, staff scheduled to work will receive holiday pay in accordance with program guidelines.
• 403(b) employer match up to a maximum of 3%
• Tuition reimbursement after one year of employment
• Student loan repayment for qualifying degrees after one year of employment
• Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level