Care Coordinator II

Centene Corporation•Tampa, FL

21h•$18 - $28•Hybrid

About The Position

Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. This role supports Care Managers by making inbound and outbound calls, completing member assessments, identifying barriers to care, and gathering important health and social information. The position requires the ability to manage approximately 65–100 calls per day while providing excellent customer service and maintaining accurate documentation. Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.

Requirements

Requires a High School diploma or GED.
Requires 1 – 2 years of related experience
Healthcare, behavioral health, or call center/customer service experience
Strong communication and active listening skills
Comfortable working in a high-volume call environment
Strong computer and documentation skills

Nice To Haves

Assessment or healthcare experience is a plus

Responsibilities

Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate
Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed
Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service
May support performing service assessments/screenings for members and documenting the member’s care needs
Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed
Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager
Provide education on benefits and resources available
Performs other duties as assigned.
Complies with all policies and standards.