Care Coordinator II - Delegated

Presbyterian Medical Services•Santa Fe, NM

10d•Onsite

About The Position

Under licensed supervision, the Care Coordinator II – Delegated works closely with the patient/family and the Interdisciplinary Care Team to proactively assess, plan, implement, monitor and evaluate options and services to effect an appropriate, individualized plan for the patient across the continuum of care. The process addresses the patient’s multiple environments of care and healthcare system needs. The position requires a focus on customer service skills, knowledge of goal setting, and measuring outcomes to effectively ensure the patient has the most optimal outcomes provided in the most cost-effective manner. Adheres to procedures and timelines as specified in the Managed Care Organization (MCO) contract and PMS procedures.

Requirements

Associate’s degree AND five year’s relevant healthcare experience; OR Bachelor’s degree AND four year’s relevant healthcare experience; OR Master’s degree AND two year’s relevant healthcare experience.
Good knowledge of personal computer and software for word processing and the ability to retrieve data from relevant computer systems.
Self-starter with strong verbal and written communication skills.
Highly organized with excellent follow-through skills.
Comfort with change and quality improvement processes.
Required to pursue ongoing education, certification, and/or self-development to remain current with industry standards and business objectives related to care coordination.
Must possess and maintain a valid Driver's License.
Must provide a current motor vehicle record.
Must provide current personal owner liability automobile insurance and must maintain the insurance coverage throughout the course of employment in this position.
Must submit to a motor vehicle record check on an as needed basis and maintain a satisfactory driving record that is within the limitations of PMS Human Resources Policy II.D.3, Automobile Usage, and applicable state and federal laws.
Must comply with PMS Policies on Automobile Usage, II.D.3, Drug Free Workplace, III.H and applicable state and federal laws.

Nice To Haves

Experience with Electronic Health Records.
Experience with Motivational Interviewing.
Knowledge of New Mexico and local community resources.
Bilingual (English / Spanish) or (English / Navajo).
Certified Case Manager (CCM) preferred.
Have or be able to obtain First Aid and BLS/CPR certifications within 30 days of hire.
May be required to use personal transportation to carry out job duties.
May be required to complete transportation related trainings.

Responsibilities

Proactively assess, plan, implement, monitor and evaluate options and services to effect an appropriate, individualized plan for the patient across the continuum of care.
Address the patient’s multiple environments of care and healthcare system needs.
Focus on customer service skills, knowledge of goal setting, and measuring outcomes to effectively ensure the patient has the most optimal outcomes provided in the most cost-effective manner.
Adhere to procedures and timelines as specified in the Managed Care Organization (MCO) contract and PMS procedures.