Care Coordinator I

Hope Network Careers•Grand Rapids, MI

9d•Onsite

About The Position

Make a real impact—help someone build independence while building a career, you’re proud of. Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks. Click here to watch what we mean.

Requirements

Demonstrated ability to develop, implement, and document individual treatment plans.

Nice To Haves

Associate’s degree in human services or mental health field
Certified Medical Assistant

Responsibilities

Assist in scheduling and tracking all consumer medical appointments—both internal and external—and ensure records are updated accordingly.
Transport consumers to scheduled or urgent appointments as directed by the Care Manager, Program Director, or Nursing Supervisor.
Communicate upcoming appointments to consumers, program staff, and guardians.
Maintain up-to-date consumer records, including PCP Team packets, treatment plan addendums, and demographic updates, ensuring accuracy in both group books and master files.
Provide current demographic information to the appropriate HNBHS administrative staff.
Support Care Managers, Program Directors, and the Nursing Supervisor in requesting, tracking, and maintaining all required consent forms for treatment and related correspondence.
Coordinate and track the ordering of routine and as needed laboratory tests, assessing for abnormal results and notifying the Nursing Supervisor as appropriate.
Maintains consumer records – meeting all appropriate standards according to HNBHS and all regulatory bodies.
Periodically audits records as directed.
Tracks prescriptions, make copies and ensure a copy is available in the designated area within the Medication Room.
Prepares the necessary paperwork for all medical appointments.
Coordinate and triage acute medical concerns.