Care Coordinator - ECM (6668)

MERCY HOUSE•Santa Ana, CA

23h•$23 - $25•Onsite

About The Position

The Enhanced Care Management (ECM) Lead Care Manager is responsible for coordinating all covered medical and non-medical supportive services the member needs, including physical, behavioral, dental, developmental, oral health, long-term services and supports (LTSS), Specialty Mental Health Services, Drug Medi-Cal/Drug Medi-Cal Organized Delivery System services, Community Supports, and other services that address social determinants of health (SDOH) needs, regardless of setting. The ECM Lead Care Manager will work closely with the CalAIM Community Supports Program staff to provide team-based, patient-centered care for clients experiencing homelessness and at risk of homelessness.

Requirements

Bachelor’s degree in Social Work or related field preferred; candidates without a degree may qualify with 2+ years of direct experience serving homeless, low-income, and diverse populations
Preferred minimum of 1 year in care coordination/case management, especially with homelessness, high utilizers, serious mental illness/SUD, nursing-facility transitions, or intellectual/developmental disabilities
Preferred skills related to outreach, engagement, care planning/coordination, health promotion, transitional care, education, and social-service coordination
Preferred knowledge of HMIS/CalOptima Health, Housing First, Harm Reduction, Motivational Interviewing, Patient-Centered/Trauma-Informed Care, and crisis intervention
Experience supporting individuals/families with mental illness and substance use in accessing healthcare and community resources
Computer literacy and proficiency with Microsoft programs are required
A valid CA driver’s license, proof of insurance and a reliable vehicle is required.
Comfortable with utilizing your own vehicle to conduct home visits, visiting clients at shelters, meeting clients out in the community etc.
Ability to work effectively with a diverse population; plan, organize and prioritize duties; crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with others
Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills
Fluency in Spanish is of significant value
Ability to lift items weighing up to 50 pounds
Prolonged periods of sitting at a desk and working on a computer

Nice To Haves

Bachelor’s degree in Social Work or related field
Fluency in Spanish

Responsibilities

Maintain a minimum caseload of 17-25 individuals and meet with members as needed to complete Health Needs Assessments, Care Plans, which include short- and long-term measurable goals
Engage, outreach, and enroll eligible ECM members in services and help address barriers
Offer services where the member lives, seeks care, or finds most easily accessible, within CalOptima Health guidelines
Support and engage members in their treatment, including coordination for medication review and/or reconciliation, scheduling appointments, providing appointment reminders, coordinating transportation when needed for medical appointments, accompanying members to critical appointments, and identifying and helping to address other barriers to member engagement in treatment
Accompany members on office visits as needed and according to CalOptima Health guidelines
Advocate on behalf of the member with healthcare professionals and work with hospital staff on discharge plans
Collaborate with area hospitals, behavioral health providers, specialists, dental providers, providers of services for Long-Term Services of Support (LTSS), and other associated entities such as Community Supports, as appropriate, to coordinate member care
Use motivational interviewing and trauma-informed care practices
Monitor treatment adherence (including medication)
Provide health promotion and self-management training to enrolled ECM members
Report ECM patient progress, concerns, and needs to the multidisciplinary team to improve patient care
Work as a Mercy House team member with all staff and volunteers to implement the mission and core values of the agency
Attend regular internal and external agency meetings
Work as part of a team to plan and develop resident programs
Work in a team environment, fast-paced environment, be flexible, adaptable to sudden changes, trustworthy, reliable, and empathetic
Communicate effectively with diverse populations
Keep accurate, up-to-date documentation on all clients, including but not limited to Health Needs Assessments and Care Plans
Assist with all data collection systems
Assure deadlines are met
Utilize computers and appropriate software (e.g., Microsoft Word, Outlook, Excel, PowerPoint) and/or specific systems applicable to the position
Respond to calls and emails in a timely manner
Perform tasks independently and prioritize workload

Benefits

Flexible medical coverage options
Voluntary dental, vision, life, accident, critical illness, and hospital insurance
Paid Time Off (PTO)
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
403(b) retirement plan with up to 3% employer matching
Paid on-the-job training and orientation
Mileage reimbursement
Employee referral program
Opportunities for professional growth and advancement