Care Coordinator-ECM - Family Health Center

Clinica Sierra Vista•Bakersfield, CA

7h•Onsite

About The Position

Clinica Sierra Vista is seeking a Care Coordinator-ECM to join their team. This role is crucial in supporting primary care physicians by managing patient outreach, leveraging technology for panel management, and ensuring proactive patient care. The Care Coordinator will explain aspects of accessing care, assign patients to provider panels, monitor continuity percentages, and resolve unassigned patients. A key responsibility includes proactively engaging priority patients to promote the availability of expanded access clinics and reduce unnecessary Emergency Room utilization. The role also involves running, managing, and analyzing standard CSV reports, overseeing and analyzing data related to CSV-priority conditions, and ensuring clinic-wide compliance with various healthcare requirements and quality goals.

Requirements

Medical Assistant certification or program completion preferred.
Computer proficiency: Excel, Word, Outlook, PDF, Electronic Health Records, etc.
Bilingual (Spanish-English) preferred.
Maintain excellent internal and external customer service at all times.
Maintain the highest degree of confidentiality possible when performing the functions of this department.
Possess the tact necessary to deal effectively with patients, providers, and employees, while maintaining confidentiality.
Must be able to work independently, handling high volume and multiple tasks.
Must be reliable with attendance.
Must be highly organized and detail oriented.
Possess knowledge of modern office equipment, systems and procedures.
Ability to multi-task and work efficiently in a potentially stressful environment.
Ability to apply common sense understanding when carrying out detailed written or oral instructions.
Must have excellent verbal and written communication skills.
Ability to effectively present information and respond to questions from internal and external customers.
Must have a pleasant, professional attitude toward patients, providers, co-workers and superiors.
Teamwork skills a must.
Must adhere to Clinica Sierra Vista’s employee health/immunization requirements or provide a valid exemption request for subsequent approval.

Responsibilities

Meet with all new patients, explaining PCP’s, Patient Portal and all aspects to accessing care.
Assign patients to provider panels ensuring balance.
Receives monthly panel report and reviews PCP assignments.
Determines continuity percentages for each provider – assure that majority of visits with PCP
Resolves unassigned patients by reviewing appointment history (and possibly the clinical record) to determine appropriate assignment.
Collaborates with appropriate site.
Communication with outside provider to ensure continuity.
Proactively engage priority patients to promote availability of expanded access clinic and reduce unnecessary Emergency Room utilization.
Run, manage and analyze standard CSV reports.
Oversee and analyze data from assigned panels in regard to CSV-priority conditions. This includes the running of reports within the CSV computer structure, Excel etc.
Responsible for clinic-wide compliance with CSV, PCMH, CMS, Meaningful Use and California Department of Public Health (CDPH) requirements.
Clinic-wide required to meet or show consistent improvement on CSV clinical quality goals.