Care Coordinator Auth Scheduling Specialist - FT

American Addiction Centers • Charlotte, NC

2d • Onsite

About The Position

The Care Coordinator Auth Scheduling Specialist is a full-time position responsible for completing referrals for patients, coordinating with referring and receiving practices/departments, and obtaining necessary authorizations. This role also involves directing patients to providers within their insurance plan, reviewing benefits, educating patients on insurance coverage, and coordinating/scheduling surgical procedures, diagnostic testing, or other services. The specialist will review schedules for accuracy and proper time allocation, and follow up on all referrals to ensure continuity of care.

Requirements

• High School Diploma or GED required.
• Computer experience required.
• Customer service experience required.

Nice To Haves

• Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.

Responsibilities

• Completes referrals for patients.
• Coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all necessary authorizations.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED