Care Coordination Senior Manager - WOC, Behavioral Health Division

Multnomah County • Portland, OR

13d • $106,058 - $159,087 • Hybrid

About The Position

THIS WORK MATTERS! This position requires a current QMHP-C, and/or licensed Board of Oregon (LPC, LCSW, PhD,etc) . Please review the Required Minimum Qualifications for more information . This Work Out of Class assignment will last up to six (6) months and is effective immediately. This position is available for current, regular employees only. If you have questions about your eligibility to apply, please contact the designated recruiter as listed on this job announcement. Please Note: Interested employees need the approval of their supervisor. Multnomah County Health Department's Behavioral Health Division is seeking a strategic and experienced leader for the Care Coordination Senior Manager position. This pivotal role is responsible for the comprehensive management of the region's largest Behavioral Health Care Coordination team, overseeing all aspects of operations, staff, finance, contracting, and negotiations. In collaboration with Health Department executive leadership, the Senior Manager acts as a key representative for Multnomah County in regional negotiations and partnerships with high-level executives from local Coordinated Care Organizations (CCO’s), hospitals, and the Oregon Health Authority. This includes securing funding, coordinating benefits, and developing new services and supports. The position is critical in ensuring the alignment of provider networks across the division and continuing the development of full systems of care to meet the needs of all county residents with behavioral health needs, whether insured or uninsured. Key responsibilities include participating in strategic planning and design of clinical operations, managing the Care Coordination Teams (CCT’s), and evaluating outcomes to ensure high quality, member-centered support and continuous process improvement. This role also provides direct oversight for significant initiatives, the Choice Model Program, the Multnomah Intensive Transition Team, the Wraparound Program, and a robust portfolio of contracts. As the Care Coordination Senior Manager - WOC , other duties will include:

Requirements

• Education/Training: Master's degree from an accredited college or university in the mental health field with major coursework in social science, or a related field demonstrating the capacity for the required knowledge and skills to meet provider Qualified Mental Health Professional (QMHP) credentialing requirements as required by Oregon Administrative Rules ( OARs ) and the Mental Health & Addiction Certification Board of Oregon (MHACBO) - more information can be found at MHACBO website .
• Current QMHP-C, and/or licensed Board of Oregon (LPC, LCSW, PhD,etc) (Required)
• Masters degree in psychology or Masters degree in social work or counseling or Masters degree in a behavioral science field
• Experience/Certification: Three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position.
• Clinical supervisors/managers in mental health programs shall meet QMHP requirements and have completed two (2) years of post-graduate clinical experience in a mental health treatment setting.
• Other: This position requires a background investigation, which may include being fingerprinted.

Nice To Haves

• Certification/Licensure - LCSW, LPC, or Clinical Psychologist
• Leads with race through actions and advocacy with Community partners and across departments throughout the county.
• Demonstrated experience leading a multicultural and diverse workforce.
• Respect and appreciation for ethnic and cultural diversity.
• Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to services and opportunities.
• High degree of resilience, has a sense of urgency, is outcome driven and can thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner.
• Advanced skills in managing sensitive information and ability to support the community.
• Ability to identify and deconstruct unnecessary administrative and clinical barriers that impact communities of color and marginalized groups.
• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values.
• Ability to collaborate and build relationships to achieve positive work outcomes.
• Ability to maintain a safe and healthful workplace.

Responsibilities

• System of Care Management Oversee Medicaid/Adult and Child Behavioral Health service delivery systems, including Utilization Review, rates, claims, and program development.
• Collaborate and negotiate shared administration with Health Share, health plan, and County executives to develop policies and procedures.
• Ensure Medicaid Quality and Compliance with State/Federal regulations, interpreting OARs, ORSs, and CCO contracts for contracted agencies.
• Provide clinical and operational leadership for care coordination staff, developing clinical protocols for member-centered, quality care.
• Address system gaps and set priorities with executive leadership and regional partners, communicating with CCOs and providers, and offering technical assistance.
• Develop strategic direction, implementing healthcare transformation and ACA expansion regionally with payor and insurance executives.
• Supervision Lead a diverse group of people toward a common vision with proven results related to motivation, engagement, and goal attainment.
• Demonstrate leadership effectiveness, analytical capability, and ability to design and implement constructive change and clinical initiatives to improve program and member outcomes.
• Support collaborative relationships with providers that promote and achieve Triple Aim goals.
• Ensure performance goals, expectations, and standards are clearly understood by supervised staff, and ensure adherence to department and organizational standards, policies and procedures.
• Hire, orient, and train applicable employees, managers, and supervisors, and evaluate current staffing levels for diversity, succession planning, and internal stretch opportunities.
• Negotiates and facilitates through cultural differences, conflicts, tensions and misunderstandings, regularly evaluating staff performance and maintaining a culture of accountability.
• Contract Management Oversee Medicaid and applicable Addiction contracts, ensuring compliance with performance measures.
• Provide technical assistance when needed to treatment providers.
• Collaborate with Health Finance and Business Management to develop timely workflow for contract renewal/oversight.
• Collaborate with County Financial Audits and BH Quality Team around contract compliance issues.
• Establish and maintain strong relationships with Oregon Health Authority as the program's payor.
• Financial Accountability Set overall budget for the BH Care Coordination programs in collaboration with Health Finance and the BH Director.
• Allocate budget internally and externally to establish new contracts or terminate existing contracts.
• Monitor expenditures through monthly financial reports.
• Report budget status to Division Director(s) on a monthly basis.
• Collaborate with CCO on contracts and related required reports.
• Participate in development and monitoring of team/division budgets.
• Collaboration Represent BH on appropriate local, state, and regional committees and work groups.
• Pursue opportunities to connect BH to broader learning and innovation platforms.
• Collaborate with the Community Mental Health Program, Direct Clinical Services, and Addictions Managers.
• Collaborate with the treatment system and CCOs.
• Develop policy strategies for the advancement of funding and services.
• Develop legislative strategies for the advancement of funding and services.

Benefits

• Multnomah County offers an exceptional benefits package , including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more.
• Find more details on our benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees