Care Coordination RN, Population Health

Jefferson Health Plans•Philadelphia, PA

2d•Onsite

About The Position

With a commitment to patient- and family-centered care, the Population Health Care Coordinator RN uses the nursing process in ways that values the uniqueness of each individual and addresses the physical, psychological, emotional, and social needs of the diversity of patients served by Ambulatory Clinics. As an integral member of the of the ambulatory care clinical team, the nurse effectively collaborates, communicates and coordinates care for patients and populations across each practice setting (home, physician office, hospital, skilled nursing facility) and with primary care providers, support systems and care team to provide a model of care that ensures the delivery of a cost-effective high quality healthcare experience. Develops and implements a plan of care for each individual based upon the context of that person and their environment. Ensures approach is patient-centric, and measurably improves health, experience of care and reduces/manages cost for an identified patient population.

Requirements

7 years Nursing experience
Patient-and Family-Centered Practice
Knowledge of how to convey respect and collaborate with each patient, family and/or designated care partner in care and care planning.
Cultural Awareness
Knowledge of people with diverse backgrounds and the ability to convey respect and connect effectively.
Effective Communication
Understanding of effective communication concepts, tools and techniques, ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Uses the language of partnership with patients and families, engaging them in their health and health care. Appropriately and respectfully delegates to other team members.
Patient and Designated Care Partner Education
Knowledge of child and adult education techniques and the ability to elicit learning priorities and needs and educate patients and their designated care partners on the patient's condition, the treatment and medications suggested and given, and the next steps in the patient's recovery.
Health Information Documentation
Knowledge of the relevance of health information and appropriate documentation methods, ability to record medical histories, symptoms, vital signs, medications, diagnoses, treatment plans, procedures, tests, and medical results in written or electronic form.
RN - Licensed Registered Nurse_PA - State of Pennsylvania
RN - Licensed Registered Nurse_NJ - State of New Jersey

Nice To Haves

Bachelor’s Degree Nursing
Strong command of computer programs including Word, Excel, and PowerPoint.
Website development software and Photoshop preferred.
Ability to think independently, having received necessary direction, to identify information needed for specific research projects, etc.
Strong written & verbal communications and organizational skills to make effective action plans needed to deliver meaningful findings on time.
Ability to work independently on projects to completion
Strong attention to detail.
CCM - Certified Case Manager - Commission for Case Manager Certification
CMC - Care Manager Certified - National Academy of Certified Care Managers
ACM - Accredited Case Manager - American Case Management Association

Responsibilities

Interacts with co-workers, patients, their family/designated care partner(s), and other staff consistent with the values of Jefferson.
Integrates Evidence-Based Practice, clinical expertise, patients, their family/designated care partner(s) preferences and cultural beliefs and values for delivery of optimal healthcare.
Partners with patients, their family/designated care partner(s)) in identifying learning needs and priorities and provides education in ways that are useful, understandable, and affirming.
Minimizes risk of harm to patients and others by following established nursing practices and protocols and individual performance.
Uses information technology to communicate, manage knowledge, mitigate error, and support ethical decision making.
Development of a tracking system for patient care coordination and care management across the continuum, including care transitions, referrals, report management, and two-way communication between the PCP, specialists, and/or other providers.
Transition care for patients discharged from the hospital within 48 hours to prevent readmission and related complications.
Evaluation of and appropriate follow-up care for patients seen in the emergency department to prevent further disease exacerbation, untoward complications, or additional ER or hospital utilization.
Management of complex and high risk patients identified by transition calls, reports, Provider or team member
Timely and ongoing communication with the provider and practice team to maximize the management of patient needs
Coordination of care with other care managers (home health care, payer case managers, etc.) and with specialists to maximize care and promote patient safety.